Position Overview:
Eyedentity Eyecare + Eyewear, a private optometry office and upscale optical boutique, is seeking a Patient Care Coordinator to join our practice and perform a variety of receptionist, scheduling and skilled clerical duties.
We are looking for a person who is organized and thrives in a fast-paced environment, while collaborating well with team members and providing a high level of customer service to our patients.
Essential Duties & Responsibilities:
- Greet patients and visitors to provide a pleasant and warm atmosphere in reception and our office.
- Provide prompt and courteous coverage of telephones during normal business hours and respond to messages left after hours.
- Effectively manage doctors’ schedules to maintain a full and busy practice.
- Verify insurance eligibility and help educate patients about their financial responsibility; must be familiar with insurance portals and processes for referrals & prior authorizations.
- Verify patient information and update electronic health record (EHR), ensure intake forms are collected and processed, and collect copays and all other payment upon checkout.
- Help direct flow of daily clinic operations and patient care, working closely with management and providers.
- Treat patients with the utmost respect and compassion while maintaining patient confidentiality.
- May perform a variety of office, clerical and support tasks as needed.
Qualifications:
- High school diploma or equivalent.
- Medical reception experience preferred, including familiarity with insurance verification processes.
- Customer service experience preferred.
Skills:
- Excellent communication skills required, with a high level of tact and professionalism.
- Strong time management and organizational skills required.
- Work effectively and calmly with frequent interruptions in a fast-paced environment.
- Ability to multi-task and handle multiple customer interactions/phone calls at once.
- Maintain professional demeanor and demonstrate superb customer service under all circumstances.
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance
Work Location: In person
