Verbatim Americas seeks an experienced EDI SPECIALIST / HELP DESK ENGINEER responsible for supporting, monitoring, and improving the company’s end-to-end EDI ecosystem across SAP, TrueCommerce, warehouse systems, and trading partners (including Amazon Vendor Central). This person will also provide end user support for M365 business applications, helping with access, training, and troubleshooting. This is full-time, in-office position located in Charlotte, NC.
Key Responsibilities include the following. Other duties may be assigned.
EDI Operations & Troubleshooting
- Monitor and support EDI transactions (850, 810, 856, 940, 945, etc.)
- Troubleshoot failed or delayed transactions across SAP, EDI platform, and warehouse systems
- Perform root cause analysis and drive issue resolution end-to-end
- Reprocess transactions and coordinate corrections across teams
Warehouse & Order Flow Support
- Support integration with 3PL/warehouse systems
- Investigate discrepancies between systems (e.g., shipment closed vs still open in SAP)
- Ensure accurate lifecycle order processing from order to shipment to invoicing
Integration & Mapping Support
- Assist with EDI mapping, testing, and trading partner onboarding
- Support TrueCommerce configuration and document validation
- Participate in UAT testing and production deployments
Automation & Process Improvement
- Identify and eliminate manual processes
- Improve monitoring, alerting, and error tracking
- Drive scalable solutions for EDI workflows
MSP & Vendor Management
- Coordinate with Managed Service Providers (MSPs) and external IT vendors
- Track open tickets and escalations
- Ensure accountability and timely resolution of infrastructure and application issues
IT Help Desk & End-User Support
- Provide Level 1–2 support for business applications (SAP, EDI tools, warehouse systems)
- Support Microsoft 365 environment (Outlook, Teams, SharePoint, OneDrive, user access)
- Assist users with system issues, permissions, and troubleshooting
- Support onboarding/offboarding (user provisioning, device setup, access management)
- Document SOPs and troubleshooting guides for internal teams
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Must-Have
- At least 3+ years of related experience, a Bachelor’s in Computer Science, Information Technology, or a closely related field, or working towards a degree is desirable but not required.
- Experience with EDI (X12 transactions like 850, 810, 856, 940, 945)
- Hands-on troubleshooting experience in EDI environments
- Familiarity with ERP systems (SAP preferred)
- Strong analytical and problem-solving skills
Preferred
- Experience with TrueCommerce or similar EDI platforms
- Warehouse or 3PL integration experience
- Experience with Amazon Vendor Central or retail EDI compliance
- Familiarity with SFTP, AS2, or file-based integrations
What Success Looks Like
- Reduced manual intervention in EDI workflows
- Faster resolution of EDI and integration issues
- Improved system alignment across SAP, warehouse, and trading partners
- Better visibility into errors and recurring issues
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to low.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to walk; sit and use hands to finger, handle, or feel. The employee is occasionally required to stand and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
We thank all applicants; however, only candidates selected for an interview will be contacted.
Verbatim is an Equal Opportunity Employer
Verbatim is a great place to work and offers an excellent benefits package which includes: Medical, Dental, Vision, 401(k), PTO, Life/AD&D/STD-LTD!
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
