Advanced Front Desk / Patient Experience Coordinator
DentRight Dental
San Antonio, TX
Position Summary
DentRight Dental is seeking a highly organized, patient-focused, and proactive Advanced Front Desk / Patient Experience Coordinator to serve as the first impression of our practice. This position is ideal for someone who thrives in a fast-paced environment, enjoys creating exceptional patient experiences, and takes ownership of the daily flow of the office.
As the hub of communication between patients, providers, and the clinical team, you will ensure every patient interaction reflects our commitment to excellence, efficiency, and compassionate care.
Primary ResponsibilitiesPatient Experience
- Welcome every patient warmly and professionally.
- Create a positive first and last impression during each visit.
- Resolve patient concerns promptly and professionally.
- Maintain a calm, friendly atmosphere in a busy office.
- Build long-term patient relationships that encourage loyalty and referrals.
Scheduling Excellence
- Manage the doctor's and hygienists' schedules to maximize productivity.
- Schedule appointments based on treatment priority and provider availability.
- Minimize downtime by filling cancellations and same-day openings.
- Maintain an efficient balance of production and patient flow.
- Monitor schedule utilization and recommend improvements.
Communication
- Answer incoming calls with professionalism and enthusiasm.
- Respond promptly to texts, emails, and online appointment requests.
- Coordinate communication between patients, providers, and specialists.
- Confirm appointments and reduce no-shows through proactive outreach.
Insurance & Financial Coordination
- Verify insurance eligibility and benefits before appointments.
- Collect co-pays, balances, and payments at the time of service.
- Review patient account balances and communicate financial responsibilities clearly.
- Coordinate with the Treatment Coordinator / Management on larger treatment plans and financing.
Administrative Operations
- Maintain accurate patient records in Open Dental.
- Scan and upload documents promptly.
- Process referrals, records requests, and incoming correspondence.
- Keep the reception area clean, organized, and welcoming.
- Monitor office supplies and front office inventory.
Team Collaboration
- Support providers and clinical staff to maintain smooth daily operations.
- Assist with morning huddles by reviewing the day's schedule and identifying opportunities or challenges.
- Cross-train with other administrative roles to ensure seamless coverage.
- Contribute ideas to improve systems and patient satisfaction.
Leadership Expectations
This is an advanced role requiring initiative and accountability.
You will:
- Take ownership of daily front office operations.
- Identify inefficiencies and recommend solutions.
- Mentor and support newer front office team members.
- Maintain confidentiality and professionalism at all times.
- Promote a positive, team-oriented culture.
Key Performance Indicators (KPIs)
Success in this role will be measured by:
- Appointment fill rate
- Schedule utilization
- Cancellation and no-show percentage
- Patient satisfaction and online reviews
- Phone answer rate and response time
- Insurance verification accuracy
- Front desk collections
- Outstanding patient balances
- Recall and reactivation success
- Data accuracy in Open Dental
QualificationsRequired
- Minimum 3 years of dental front office experience
- Strong knowledge of dental insurance and benefits
- Experience with Open Dental or similar practice management software
- Excellent written and verbal communication skills
- Strong organizational and multitasking abilities
- Professional appearance and demeanor
Preferred
- Experience coordinating multi-provider schedules
- Knowledge of treatment planning workflows
- Spanish-speaking ability (preferred but not required)
- Leadership or supervisory experience
Ideal Candidate
You are someone who:
- Anticipates problems before they happen.
- Communicates with confidence and empathy.
- Stays organized under pressure.
- Enjoys helping patients feel welcome and informed.
- Learns quickly and embraces change.
- Values teamwork, accountability, and continuous improvement.
- Takes pride in creating an exceptional patient experience.
Compensation
Hourly Pay: $19.00–$26.00 per hour, DOQ (Depending on Qualifications) and experience
Monthly Performance Bonus
Eligible for performance-based bonuses tied to:
- Schedule utilization
- Front office collections
- Patient satisfaction scores
- Recall completion
- No-show reduction
- Team performance metrics
- Achievement of monthly office goals
90-Day Success Plan
Within the first 90 days, you will:
- Demonstrate proficiency in Open Dental workflows.
- Maintain insurance verification accuracy above 98%.
- Achieve a phone answer rate above 95%.
- Reduce cancellations and no-shows through proactive communication.
- Help maintain a productive, balanced provider schedule.
- Receive consistently positive patient feedback.
- Become a trusted resource for patients and teammates.
Core Values at DentRight Dental
- Put Patients First
- Do the Right Thing
- Pursue Excellence
- Communicate Clearly
- Own the Outcome
- Support One Another
- Keep Learning
Why Join DentRight Dental?
At DentRight Dental, we're building a practice known for exceptional patient care, operational excellence, and a positive workplace culture. We believe every team member plays a vital role in our success. If you're passionate about creating outstanding patient experiences, solving problems, and helping a high-performing team thrive, we'd love to hear from you.
Pay: $19.00 - $26.00 per hour
Work Location: In person
