Develops, drives, and manages the Experience Analysts and the section, partnering with various business areas to drive strategic alignment to customer segments’, expectations, and goals to enhance business operations, processes and system enhancements. Remains fluent and utilizes knowledge of the business, operations, and strategic priorities, external facts, and benchmarks to create value, affect positive and continuous change to impact the business.
This role will serve as a strategic thought partner to the Product Manager on roadmap sequencing, change fatigue, end-user satisfaction surveys, and other related initiatives.
This position will also be responsible for:
- Leading and maturing the Claims Management Discovery practice.
- Connecting Portfolio, Program, Business, IT, and other partnering groups as work transitions from the Portfolio to the Program.
- Capacity management and people leadership for the Claims Management Program's Business-focused Solution Discovery Leads.
- Serving as the Change Management Leader & Practice Owner
- This includes how we manage change that occurs within the program, how we help the business manage change with our end users, and how we communicate with key stakeholders and users through release communications, status reporting, and related updates.
Experience with Agile teams preferred.
Familiarity with product-oriented delivery preferred.
Claims experience preferred.
