Lead complex qualitative and quantitative research initiatives that inform product strategy, user experience, and business decisions across multiple digital product portfolios
Partner with Product Managers, Product Designers, Software Engineers, Data Analysts, and business leaders to define research objectives, evaluate product concepts, and validate product direction
Select and apply appropriate research methodologies, including usability testing, in-depth interviews, surveys, field research, diary studies, concept testing, and mixed-method approaches
Analyze research findings from multiple sources to identify customer behaviors, unmet needs, usability issues, and emerging trends, translating insights into practical product recommendations
Present research findings and recommendations to senior leadership and cross-functional stakeholders through executive presentations, workshops, and strategic planning sessions
Establish and promote research standards, documentation practices, templates, and methodologies that improve the consistency, quality, and effectiveness of the Product Research function
Serve as a technical advisor to Product Researchers by providing guidance on study design, research execution, analysis techniques, and interpretation of findings while fostering professional development through mentoring and knowledge sharing
Evaluate emerging research methodologies, tools, technologies, and industry trends, recommending enhancements that strengthen research capabilities and improve decision-making across the organization
Participate in the evaluation and selection of research vendors, platforms, and tools by assessing capabilities, conducting pilot evaluations, and providing recommendations
Contribute to the development of long-term research roadmaps by identifying opportunities for future studies based on product priorities, customer feedback, emerging technologies, and evolving business needs
Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
Abilitiy to travel overnight
