Job Summary
West Village Group is seeking a highly organized, dependable, and motivated Office Assistant to join our growing property management team. This position plays a key role in the daily operations of our office by supporting leasing, resident communications, maintenance coordination, and administrative tasks. The ideal candidate enjoys staying organized, can manage multiple priorities, and takes pride in keeping an office running efficiently.
If you're someone who loves checklists, solving problems, and creating order in a fast-paced environment, we'd love to meet you.
Responsibilities
- Greet residents, vendors, and visitors while providing exceptional customer service.
- Answer and direct incoming phone calls in a professional manner.
- Assist with lease preparation, renewals, move-ins, and move-outs.
- Maintain organized resident files and ensure documentation is complete and accurate.
- Process maintenance requests and coordinate with vendors and maintenance staff.
- Assist with rent collections, payment plans, and resident account updates.
- Prepare resident notices, correspondence, and general office communications.
- Perform data entry and maintain accurate records using property management software.
- Schedule appointments, inspections, and vendor visits.
- Monitor office supplies and assist with general administrative duties.
- Support management with special projects and day-to-day office operations.
Qualifications
- Previous administrative or office experience required.
- Property management experience is preferred.
- Experience with AppFolio is highly preferred.
- Strong proficiency in Microsoft Office (Word, Excel, Outlook).
- Excellent organizational and time management skills.
- Strong written and verbal communication abilities.
- Ability to multitask, prioritize work, and meet deadlines.
- Professional, dependable, and detail-oriented.
- Comfortable learning new software and adapting to changing priorities.
Preferred Skills
- AppFolio Property Management Software
- Lease administration
- Resident relations
- Accounts receivable or collections
- Vendor coordination
- Document management
- Data entry and recordkeeping
- Calendar management
What We're Looking For
The ideal candidate is proactive, organized, and enjoys keeping things running smoothly behind the scenes. We value someone who takes initiative, communicates effectively, and isn't afraid to jump in wherever needed. This is a great opportunity for someone looking to grow within the property management industry while making a meaningful impact on our team.
Pay: $20.00 per hour
Work Location: In person
