Summary
To manage operations for an urgent care clinic. Manage all non-physician clinic staff. Ensure quality of patient care. Ensure maintenance of clinic building and supplies. Ensure complete and accurate charges are attributed to each patient.
Essential Duties and Responsibilities
- Interview and select individuals for front office medical receptionist, medical assistant, x-ray and other positions
- Maintain and adjust work schedules and ensure optimal staffing across functional areas within clinic and amongst other clinics
- Supervise, evaluate, and discipline non-physician staff
- Ensure staff compliance with company policies and procedures and state and federal rules and regulations.
- Ensure employees are adequately trained to perform assigned duties safely and correctly.
- Monitor clinic activity and patient flow to ensure efficient and effective patient care
- Ensure that medical care is delivered in accordance with physician instructions
- Investigate and resolve patient and staff complaints, referring issues to others as needed
- Ensure compliance with front office procedures and ensure accuracy of financial transactions
- Ensure maintenance and cleanliness of facility through use of clinic staff and other support staff
- Ensure adequate stock of regular supplies and place orders for needed inventory
- Regular attendance to ensure efficient clinic operations
- Other duties and responsibilities as assigned.
Other Duties and Responsibilities
- Participate in team meetings with other clinic managers
- Participate in special projects as needed
Qualifications
- Four year college degree preferred
- Minimum of two years’ experience working in a supervisory role in a medical office
- Computer proficiency
- Demonstrated skills in written, verbal and consultative communications
- Ability to deliver high levels of customer service and achieve customer satisfaction
- Understanding of compliance and regulatory guidelines (HIPAA, OSHA, etc.)
- Understanding of revenue cycle management
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Relocation assistance
- Retirement plan
- Vision insurance
Work Location: In person
