Responsibilities - What you’ll do
The Information Support Coordinator is a member of the DOC Help Desk team that provides user access and end-user support to numerous DOC applications.
Daily duties include, but are not limited to:
- Monitoring the ITSD ticketing queue to prioritize and work tickets assigned to the DOC Help Desk
- Work to resolve issues by following written directions and clearly document work performed
- Reassign tickets to appropriate ITSD resources as needed
- This position will also assist in special projects as directed, such as user audits and application testing.
Minimum Qualifications:
One or more years of information technology, or related experience.
OR
One or more years of experience with the Department of Corrections in a position where the major responsibilities of the position required use of the Department's Offender Management Systems (OPII, MOCIS).
Preferred Qualifications/Skills:
- A technical aptitude with the ability to learn application functions supported by the DOC Help Desk and the ability to research and use written reference material to find solutions to customer issues.
- Strong verbal and written communication skills with the ability to discuss complex technical issues with both technical and non-technical staff.
- Excellent customer service skills and the ability to prioritize tasks and work efficiently.
- Ability to work independently and make decisions based on policy, SOP, written documentation, experience, and knowledge of the Department.
Pay: $41,389.68 per year
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Work Location: In person
