About Our Company: TCI Technologies is a dynamic and growing local IT company dedicated to providing top-notch technical support and solutions to our clients. Our team is passionate about technology and driven to deliver exceptional service. We are currently seeking a dedicated and skilled IT Helpdesk & Onsite Support Technician to join our team.
Job Description: As an IT Help Desk Support Technician, you will be the first point of contact for our clients experiencing technical issues. Your role is crucial in ensuring client satisfaction through effective problem resolution and excellent service.
Key Responsibilities:
- Provide first-level contact and problem resolution for all users with hardware, software, and application problems.
- Resolve user-reported issues using remote control tools and if necessary send to our escalation team
- Log all help desk interactions and track issue resolution.
- Install, test and configure new workstations, peripheral equipment, and software.
- Maintain daily performance of computer systems.
- Respond to email messages for customers seeking help and follow up with customers to ensure issue resolution.
- Utilize excellent customer service skills and exceed customers’ expectations.
- Ensure proper recording, documentation, and closure.
- Recommended procedure modifications or improvements.
- Preserve and grow your knowledge of help desk procedures, products, and services.
Qualifications/ Preferred Skills:
- Prior experience in a helpdesk support role.
- Associate's or Bachelor’s degree in: Computer Science, Information Technology, or related field preferred
- One – Three years of helpdesk experience or other computer customer support role
- Advanced understanding of computer systems, mobile devices, remote control tools, helpdesk software and adaptability to new technologies
- Strong problem-solving ability
- Ability to multi-task, prioritize and follow-up
- Excellent communication skills with a proficiency in English.
- Customer-oriented with patience and empathy for all user levels.
- Ability to diagnose and resolve basic technical issues.
- Effective time management
- Reliable and dependable
Job Type: Full-time
Pay: $40,000.00 - $68,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Compensation Package:
- Bonus opportunities
- Holiday pay
- Overtime pay
Schedule:
- Day shift
- Monday to Friday
- Morning shift
- On call
- Overtime
- Weekends as needed
Application Question(s):
- Do you have a driver's license and a functional vehicle to travel to clients' locations?
Ability to Commute:
- Williston Park, NY 11596 (Required)
Work Location: In person
