Installation Representative
- Provide remote installation and training to new merchant accounts in the use of credit card terminal or eCommerce gateway.
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Analyze and resolve technical problems and issues associated with new installation of products or services.
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Resolution of merchant and client requests in timely matter and responding to inquiries or requests via phone and e-mail.
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Pre-Sales support of Kurv products and services with internal clients, sales and vendor partners.
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Utilization of several different software and web-based systems
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Download of processing software and deployment of credit card terminals.
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Organize and package marketing collateral and stickers to be shipped with equipment.
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Participate in ongoing product and services training and effectively cross-train team members.
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Other duties as assigned
Job Benefits:
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40 hours per week
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401K, Medical, Dental, Vision available after 90 days
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On the job training program
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Casual business dress code
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Excellent location near highways
This description is a general statement of required major duties and responsibilities preformed on a regular basis; it does not exclude other duties as assigned.
Requirements and Experience
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Experience in a Customer Service environment
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Technical knowledge of hardware and software
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Strong analytical, organization and planning skills
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Ability to prioritize workload, meet required deadlines and manage multiple new account installations
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Ability to adapt in a dynamic industry and work in a fast paced office
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Demonstrate effective problem solving skills
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Knowledge of PC/Windows/Internet related technologies; knowledge and experience working with MS Word and Excel and must demonstrate an ability to learn new and customized software/web-based applications
Desired Experience:
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Sales experience
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Prior experience in Merchant Services or Electronic Payments Industry.
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Ability to conduct and control remote training sessions utilizing Go-To-Meeting.
