MUST be KPI and metrics literate!
***RELIABILITY AND BEING ABLE TO START ASAP IS A MUST***
We've partnered up! - Our client is seeking a motivated, proactive, dynamic and patient centered, Healthcare Customer Service Representative!
They are a leading provider of home-delivered medical supplies and chronic care management solutions for patients living with conditions such as diabetes, urology, ostomy, wound care, and other chronic illnesses. The company combines medical supply delivery with clinical education, monitoring, and personalized coaching to improve patient outcomes. With more than 30 years of experience, they partner with patients, providers, health plans, employers, and manufacturers to simplify care and help individuals successfully manage their health from home.
- Location: 10475 Perry Hwy, Wexford, PA 15090 (100% ON-SITE)
- Hours: Monday – Friday, 8:00AM-5:00PM
- Pay Rate: $18.00 per hour
Experience/Qualifications:
- Professional, polite, and “intuitive”, someone who is logical, engaged, and proactive.
- Minimum of one (1) year of experience in a healthcare or medical-related environment.
- Experience working with key performance indicators (KPIs) and meeting productivity goals.
- Strong computer skills with the ability to efficiently navigate multiple systems and applications.
- Demonstrated ability to multitask and prioritize responsibilities in a fast-paced environment.
- Excellent attendance record with a strong commitment to reliability and punctuality.
- Self-motivated with a desire for professional development and opportunities for career growth.
Responsibilities:
- Facilitate/Participate in site compliance audits
- Manage a high volume of inbound customer calls regarding new orders, reorders, provider-related inquiries, insurance verification, and general customer service support.
- Enhance patient satisfaction and loyalty while identifying opportunities to cross-sell products and services during customer interactions.
- Ensure compliance with privacy standards by always safeguarding confidential patient and organizational information.
- Maintain regular, predictable, consistent attendance and be flexible to meet the needs of the department.
If interested, please apply today!
#Ind1
Pay: $18.00 per hour
Application Question(s):
- The starting rate for this position is $18.00/HR depending on experience and is non-negotiable. Are you comfortable moving forward at this rate?
- This position requires a drug test and background check as part of the hiring process. Can you pass both?
- Please describe your customer service experience, including call volume, customer issue resolution, KPIs/metrics, systems used, multitasking in a fast-paced environment, and your approach to accountability and attendance. MUST be KPI and metrics literate.
Experience:
- healthcare customer service: 1 year (Required)
Ability to Commute:
- Wexford, PA 15090 (Required)
Work Location: In person
