Overview
We're looking for a dedicated and compassionate team member to serve as a Patient Experience Care Advocate (CA). This role is critical in executing day-to-day operational elements that create exceptional patient experiences throughout the care journey. You'll serve as the frontline support for patient interactions, care plan adherence, new patient integration, and administrative excellence, ensuring seamless patient experiences while maintaining operational efficiency and supporting the overall patient experience strategy.
We’re a mission-driven, faith-centered clinic known across the Palouse for neurologically focused chiropractic care for families, kids, and prenatal patients. If you love serving others, enjoy high-energy teamwork, and want an opportunity to grow your skills and to serve others — read on.
Responsibilities
- Execute exceptional patient experience protocols at every touchpoint, creating welcoming, professional, and caring interactions that serve as the primary face of the practice
- Support patient adherence to care plans, send appointment reminders and follow-up communications as scheduled, coordinate with clinical team regarding patient progress
- Coordinate new patient experience from initial inquiry through care plan commitment
- Conduct systematic follow-up communication with new patients post-consultations
- Support financial consultation process, present care plan financials, process payments, follow up with patients regarding financial questions or concerns.
- Manage patient appointment scheduling with excellence
- Maintain accurate scheduling records and update patient information
- Maintain organized and professional front office, community area, adjusting rooms, scan room, and storage room
- Assist with patient communication including phone calls, emails, and messaging
- Provide backup support for various administrative functions as needed
- Support special projects, events and practice growth initiatives
Key Qualities & Skills:
- Naturally hospitable, calm under pressure, and energized by people
- Exceptional interpersonal and communication skills with ability to create positive patient experiences across all touchpoints
- Confident communicator with a heart for serving families navigating health challenges
- Detail-oriented with high level of accuracy in patient interactions
- Tech-comfortable and systems-minded, able to learn and use practice management software effectively
- Proactive problem-solving skills to anticipate patient needs
- Customer-first mindset with commitment to helping patients succeed in their healing journey
- Strong organizational skills to manage complex scheduling and coordinate multiple functions seamlessly
- Ability to multitask effectively during periods of standing, interaction, and fast-paced work
- Able to confidently explain the importance of scans, rhythm, and progress throughout the care journey
- Empathy and expertise in addressing patient concerns with warmth and clarity
- Eager to learn and grow with the mission of neurologically-focused pediatric chiropractic care
This role is critical in ensuring patients receive exceptional care experiences that drive optimal healing outcomes and practice excellence while supporting the seamless operation of administrative functions.
Benefits
- Competitive compensation based on prior work experience and skills
- Complimentary neurologically focused chiropractic care
- Opportunity to work alongside caring and dedicated team members
- Experience the positive health impact on children and families through neurologically-focused chiropractic care
- Supportive team environment focused on excellence, continuous improvement, and Kingdom-driven impact
Pay: $16.00 - $20.00 per hour
Work Location: In person
