Community Manager
(Property Manager)
COMMUNITY SUCCESS DIVISION
Who We Need
We're seeking a relationship-centered leader who can orchestrate exceptional resident experiences while maximizing property performance. As our Community Manager, you'll be the heart of your community—creating an environment where both residents and team members can live their most vivid stories while ensuring operational excellence and value creation.
What You'll Do
In this role, you'll blend strategic leadership with hands-on community building:
Relationship Cultivation: Serve as the chief connection-maker between residents, employees, vendors, retail tenants, and the broader neighborhood community.
Performance Ownership: Drive property success through Daily Action Plans, monthly financial reviews, and reforecasts, ensuring the team meets or exceeds business plan expectations.
Your Impact Will Be Measured By
The Ideal Match
You're a relationship-focused leader who combines operational excellence with genuine care for resident experiences. Your approach to community management emphasizes proactive problem-solving, team development, and creating memorable moments for residents. You excel at balancing the human aspects of property management with the business imperatives of performance and value creation.
Compensation & Position Details
Perks & Benefits at Forge We believe people thrive when they’re supported—at work, at home, and in their communities. That’s why our benefits go beyond the basics to reflect what matters most:
Healthcare
-
100% employer-paid Medical, Dental, and Vision coverage for you
Paid Time Off
- 20 days of PTO per year (accrued)
- 2 Service Days (1 Personal, 1 Community)
- 8 Paid Holidays + 2 Floating Holidays
Wellness
- Calm App membership for mental well-being
- Employee Assistance Program (EAP)
Financial Security
- 401(k) with 100% employer match up to 4%
- $20,000 employer-paid Life Insurance
Communication Support
-
$75 monthly cell phone stipend
Long-Term Growth
- 1 extra PTO day for each year of service (starting after 5 years)
- 30-day Sabbatical after 10 years with Forge
Benefits are subject to change throughout employment
Connection to Our Mission
Your role directly embodies our mission to make space for people to live vivid stories in valued communities. By creating authentic connections with prospects and residents, you help match people with spaces where they can flourish. Your success means transforming what could be transactional interactions into meaningful relationships that build the foundation for vibrant, valued communities.
About Forge Management
We’re a new kind of property management company—built on decades of industry experience, but designed for today’s challenges. Our team brings together seasoned professionals from multifamily operations, compliance, and HR, united by a bold vision: to centralize core functions and empower on-site teams. By streamlining systems and standardizing support, we reduce friction, boost transparency, and create space for what matters most—resident satisfaction, employee growth, and operational excellence.
Day in the Life
Each division operates according to a regimented business operating platform. Community Success teams follow the Assess, Plan, Act (APA) operating platform that involves 2 short stand-up meetings and 3 team meetings totaling a max of 20% of the work week. Each meeting is focused on assessing performance, planning for issues, and acting on those issues. Community Success teams are guided by a comprehensive Business Plan that is updated quarterly and broken down into daily tasks via the Daily Action Plan (DAP). The Community Manager prepares and executes the Daily Action Plan in order to achieve the Business Plan goals. 20% of the work week is spent planning and executing the DAP. The remaining 60% of the work week is spent as customer service for team members, residents, and the community.
