Job PurposeSummary:
This position requires an individual with technical understanding of plumbing and heating (field experience desired) and excellent communication and interpersonal skills. Must be a team player, enthusiastic, flexible and adaptable, with a positive attitude.
DutiesResponsibilities:
Essential Functions:
-
Assisting customers, in person and on the phone, with their plumbing and heating needs
-
Ensure delivery of personalized customer service through timely quotations and accurate order processing
-
Customer-service and sales-oriented
-
Must be an excellent communicator
-
Have a working knowledge of plumbing/heating products and industry
-
Be skilled in computer use (ability to master Eclipse software) as well as internet for customer service knowledge
-
Establishes and maintains customer relationships, communicates with customers and co-workers to provide a quality customer experience
-
Ability to exhibit a positive, friendly and helpful attitude with customers and to be sensitive to their needs.
-
Ensure customer satisfaction
-
Able to meet deadlines
-
Other duties and responsibilities as assigned
Necessary Qualifications:
-
A willingness and ability to learn
-
Communication, time management and organizational skills
-
Plumbing and Heating experience
-
Enthusiasm, courtesy and articulation
-
Computer experience
-
Customer orientation
-
Adaptability
Education/ Experience:
-
High school diploma or general education degree (GED)
-
Related Plumbing and Heating Industry experience helpful
-
Working knowledge of Eclipse software preferred
Required:
-
Positive attitude with an aptitude for learning
