About Family Cycle Works LLC
Family Cycle Works LLC is a new bike shop in West Allis dedicated to fostering sustainability, wellness, and joy through cycling. Our mission is to spark and sustain connections with cycling while delivering exceptional customer service. We are an authorized dealer of Cannondale, Velotric, Radio Flyer, and Woom bikes and ebikes. Join us to be part of a company that values expertise, creativity, and community impact.
Position Overview
Family Cycle Works (FCW) is seeking an experienced and dynamic Service Writer to join our team. This role reports directly to the Family Cycle Works Service Manager. Service Writers act as the face and voice of FCW's service department and help drive FCW’s vision for exceptional customer service.
FCW is committed to offering competitive compensation and creating a collaborative and supportive work environment while offering opportunities for professional growth. FCW team members enjoy extensive employee discounts from suppliers across the industry. We also provide our team with the best tools and equipment in the industry to ensure safety, productivity and happiness in our shop.
Key Responsibilities
- Ensuring each and every customer of Family Cycle Works feels welcome, respected and supported on their cycling journey.
- Assess the condition, repair needs and upgrade opportunities of bicycles brought by customers to the FCW service department.
- Provide compassionate, expert advice to customers regarding options for repairing their bike, upgrading their bike, or buying a new bike.
- Accurately identify parts and accessories needed to complete service for each customer and manage special orders as needed.
- Write service work orders that provide clear, complete, and accurate guidance to service technicians.
- Manage parts inventory to ensure fast and efficient execution of service by FCW mechanics.
- Collaborate with service and sales staff to deliver exceptional customer service and recommend solutions tailored to customer needs.
- Manage communication with customers after the completion of service on their bicycle(s).
- Engage in continuing education to stay updated on industry best practices and new technologies.
- Contribute to a positive and collaborative work culture.
- Other tasks and responsibilities as required to fulfill FCW's vision of being Milwaukee's most beloved bike shop.
Required Skills and Experience
- A passion for bikes.
- Excellent communication and interpersonal skills, with a focus on collaboration and customer service.
- Proficiency in diagnosing issues on bicycles.
- Strong knowledge of bicycle components, their inter-compatibility and resources for determining the compatibility of bicycle components.
- Familiarity with service techniques used on high end bicycles such as suspension service, hydraulic brake bleeding, integrated internal cable routing, etc.
- Attention to detail and a dedication to delivering the highest quality customer service.
Opportunities for Growth
At FCW, we believe in investing in our team members' development and fostering a collaborative environment. You will have the opportunity to:
- Expand your skills through on the job training, dedicated training sessions, workshops, and certifications.
- Contribute to FCW's innovation in custom bicycle solutions and product development.
- Participate in community-building events and activities that enhance both your professional and personal growth.
Pay: $15.00 - $25.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
People with a criminal record are encouraged to apply
Work Location: In person
