Redmond's Complete Comfort | Lock Haven, PA
We are a family-ownedoperated full-service HVAC, plumbing,electrical company serving central PA. Our skilled, diverse team is committed to delivering exceptional services, from expert advice to top-tier maintenance and installation, all while fostering a supportive environment for professional growth.
Why Work With Us?
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Join a company known for its integrity and commitment to positively impacting the community.
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We care about your well-being and support both your professional and personal needs, including your family.
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Be valued and challenged in a supportive environment where you can make a real difference in our community and customers' lives.
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Could-based dispatch software - We use Service Titan (no paper!)
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Consistent weekly pay schedule
HVAC Service Dispatcher:
This position is the frontline support for customers, responsible for providing helpful information, answering inquiries, and addressing complaints in a professional and timely manner.
Pay Range: $14.00 to $20.00 per hour | depending on experience
Work Hours: 8:00am to 5:00pm | Monday to Friday | overtime as required
Benefits:
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Health Insurance: Company covers 75% of the employee premium, 25% for dependents
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Retirement Plan: IRA with 3% company match
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3 PTO / sick days
- 6 paid holidays + 2 paid floating holidays (Easteryour birthday)!
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40 hours paid vacation
What You Will Be Doing:
- Respond to and direct incoming calls in a timely and professional manner while maintaining strong communication with customers
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Assist clients through phone, email, online messaging, and face-to-face interactions by providing helpful information about company products and services
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Organize and manage service appointment scheduling
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Coordinate technician dispatching and daily routing
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Handle warranty submissions and equipment registrations accurately
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Maintain organized warranty and return documentation in both digital and paper formats
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Process warranty claims and keep all related files up to date
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Inform customers about available products, services, and company offerings
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Support outbound communication efforts, including confirmation calls, membership renewal follow-ups, and estimate follow-ups
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Update and maintain customer profiles, records, complaints, and communication history
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Deliver exceptional customer service and ensure a positive customer experience
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Utilize ServiceTitan CRM and dispatch software daily for scheduling, customer management, and workflow tracking
What We Are Looking For:
- High school diploma or equivalent
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1 + year of customer service experience
- Proficient in basic computer applications, including Microsoft Word, Excel, and Outlook
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Professional, courteous, and approachable attitude when assisting customers
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Strong written and verbal communication abilities
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Excellent customer support and relationship-building skills
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Strong attention to detail with accurate typing and data entry capabilities
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Capable of handling multiple tasks while resolving issues efficiently
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Previous experience or familiarity with the HVAC or plumbing field is considered an asset
