Provides superior service to guests by seeking out opportunities to be of service; by maintaining highly visible patrols to ensure a safe gaming experience; by assuring quality support to other departments so that they may serve guests more effectively.
Proactively maintains public order, enforcing safety rules, protecting property and assets, and investigating disturbances within the property.
Assist the Security Manager in achieving and maintaining departmental goals on assigned shifts.
Monitors activity regarding Nebraska Racing & Gaming Commission regulations and company policies.
Handles compliance matters related to the Security Department.
Monitors incident reports, ensure accurate and effective handling, and initiates the investigation process.
Develops, implements and maintains required internal and external reporting procedures. Monitors exclusion list and ensures effective enforcement where appropriate.
Familiar with the operation of communications and camera equipment on property.
Ability to identify and quickly respond to potential problems and conflicts and defend self and others in combative situations.
Must be able to maintain strict confidentiality
Responsible for ensuring optimal operations and consistent high-quality standards in areas of responsibility during all business hours
Achieves desired results in all areas of responsibility through staff development and training programs, established methods, procedures and guidelines to maintain desired standards and high-quality service then monitors results through inspection, evaluation and analysis
Assist with onboarding, training, and ongoing development of security staff
Oversee protection of restricted areas, cash movements, and gaming assets
Communicate with Surveillance regarding suspicious activity, investigations, or incidents
Supervisory accountability for Team Members for day to day and long-term operations to include hiring, training and developing Team Members to include coaching, scheduling, mentoring and appropriate performance management up to and including separation
Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same
Presents oneself as a credit to the Company and encourages others to do the same
Performs all other related and compatible duties as assigned
