The Banking Center Manager is responsible for leading the overall performance of the banking center by overseeing daily operations, customer experience, and employee development. This role ensures the branch operates in compliance with all regulatory and internal standards while delivering consistent service quality and achieving performance goals. The Banking Center Manager leads by example, coaches and develops staff, and creates an environment that supports strong execution, accountability, and customer trust.
The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties, as assigned, including cross training across other departments, as necessary. In addition, incumbent may be required to rotate between banking centers, as needed.
Creates a welcoming environment and communicates professionally and confidently with team members through daily huddles, coaching sessions, meetings, and presentations
Leads by example and consistently coaches the team to deliver exceptional service quality and a positive customer experience
Oversees all banking center operations, including lobby activities, teller operations, opening and closing procedures, facility upkeep, audit readiness, compliance, and risk management
Applies sound judgment and problem-solving skills to address operational issues, customer concerns, and complex situations
Manages the hiring, onboarding, coaching, counseling, and performance evaluation of banking center staff, supporting employee development and career progression
Maintains accountability for the banking center’s portfolio and identifies ways to deepen the client relationship through cross-selling efforts to promote loyalty and retention, effectively utilizing reports to identify sales opportunities and develops strategies to close the performance gaps
Provides a complete range of customer service including opening all types of deposit new accounts, consumer, small business loans (if applicable / if authorized), credit cards and cross- selling of other bank products/services such as self-service banking solutions (ATM, Mobile Banking, etc.)
Ensures targets for loan and deposit growth, past dues, delinquency ratios and charge-offs are attained
Actively contributes to help meet the banking center’s goals, as well as individual sales and referral goals by cross-selling and referring customers to bank business partners when more complex financial needs are recognized such as Commercial Lending, Mortgage, Insurance, Investments, Merchant Services, Wealth Management or Treasury Management
Partners with internal bank partners to support customer needs requiring specialized expertise
Represents the banking center in the community to enhance the bank’s visibility and support relationship-building efforts
Effectively manages time, priorities, and resources to meet operational, service, and performance expectations while meeting critical deadlines
Participates in job specific training and other various Bank training programs, as necessary
Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy, and ensures adherence by the respective department personnel
Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations, and ensures adherence by the respective department personnel
Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML, and ensures adherence by the respective department personnel
Performs other related duties as required and assigned
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
High School Diploma or GED required
Bachelor’s degree in business, finance, marketing, or related field, preferred
Minimum 5 years of banking experience, including branch operations and customer-facing roles, or 3 years at Lone Star National Bank
Prior teller or teller-line supervisory experience preferred
Prior leadership or supervisory experience required
Demonstrated ability to lead, coach, and develop teams
Strong operational judgment and decision-making skills within a regulated environment
Thorough understanding of corporate account documentation and consumer loan documentation, including proficiency with BSA and CIP
Ability to balance service quality, compliance, and performance expectations
Demonstrated ability to retain and apply complex operational and regulatory requirements
Proficiency in personal computers and Microsoft Office applications (Word, Excel, Outlook)
Bilingual in English and Spanish preferred
Ability to work flexible hours, including Monday through Friday and a rotating Saturday schedule, as business needs dictate
Ability to travel within the community to seek new business opportunities
All employees are required to attend scheduled mandatory training and complete online regulatory compliance training courses applicable to their specific job function. In all situations, employees must ensure that their actions fully comply with all federal banking laws and regulations, including internal bank policies and procedures. Failure to adhere to these requirements will be grounds for disciplinary action, including probation and possible termination.
Lone Star National Bank’s Mission Statement includes a commitment to helping our communities grow by serving them with pride and integrity. All employees are encouraged to volunteer for bank sponsored activities, civic, charitable and community events and to be active in the communities we serve.
LSNB is an Equal Opportunity/Affirmative Action Employer and does not discriminate in the recruitment, hiring, and conditions of employment on the basis of race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, marital status, disability, age, veteran status, or any other status as protected by applicable laws.
