Dental Receptionist II is the lead supervisor for the front office. The Dental Receptionist II is responsible for maintaining the front office duties, processing dental referrals, managing patient schedules and appointments, and addressing patient concerns and issues. The dental receptionist II also serves as a dental receptionist and is expected to perform all receptionist duties such as: answering phones, checking patients in and out, confirming insurance eligibility, making sure all consent forms are signed and updated, creating patient charts, scanning/photocopying required documents, providing great customer service, building good patient rapport, collecting copayment and coinsurance, and processing referrals.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Listed below you will find essential duties and responsibilities to successfully perform this job. Reasonable accommodation will be granted, as necessary to perform the essential duties and function of this position.
Customer service: acknowledge, smile and greet patients upon arrival/ discharge
Collect insurance information and verify insurance information
Register patients and get patient charts on sign in sheet
Respond to patient questions and or concerns according to office Policies
Answer telephones
Maintain appointment books
Confirm appointments
Follow up on no shows and appointments cancellations
Chart filing, scanning and updates
Cash Handling/daily bookkeeping
Check and respond to voicemails, faxes, emails and portal messages
Maintain a clean and friendly environment for providers and patients
Stock front office supplies and notify necessary personnel to order low inventory
Pull and provide dental records as requested per policies
Opening duties: unlocking doors, turning on all computers and lights, logging into Dental Software.
Closing duties: making sure all charts are scanned, separate charts with pending referrals that need to be submitted, lock all computers, turn off lights, set alarm, and lock doors.
Report any non-compliant issues to Office Manager
Assist in maintaining proper patient treatment records. Lead, inspire and motivate staff
Assist in training when requested
Assist in monitoring scheduling, training and production
Processing dental referrals and addressing patient grievance and concerns.
Training new receptionist and new employee as directed.
Other duties as requested by management
The requirements listed below are representative of the knowledge, skill, and/or ability required for this position.
The work environment is characteristic of a clinic environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit, use hands to handle or feel. The employee is also required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually noisy.
The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves or their homes. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals.
