This role serves as one of the first points of contact for patients and referring providers. The ideal candidate is professional, friendly, detail-oriented, and able to thrive in a fast-paced healthcare environment while maintaining excellent communication and customer service skills.
This individual will assist with:
- incoming calls
- patient scheduling
- referral coordination
- front desk operations
- helping ensure a seamless patient experience throughout the practice.
- Insurance verification
- Patient financials
Responsibilities
- Answer inbound patient calls in a professional and compassionate manner
- Schedule new and existing patient appointments accurately and efficiently
- Assist patients with questions regarding appointments, referrals, and basic office information
- Verify and update patient demographics and insurance information
- Coordinate incoming referrals from physician offices and healthcare providers
- Maintain accurate documentation within the EMR system
- Assist with patient check-in and check-out processes
- Monitor voicemails, missed calls, and patient communication queues
- Help maintain efficient patient flow throughout the clinic
- Communicate effectively with providers, clinical staff, and administrative team members
- Ensure a welcoming and professional front office environment
- Uphold HIPAA and patient confidentiality standards at all times
- Very patient insurance benefits and eligibility
- Collect patient payments prior to the visit
- Support practice growth through exceptional patient service and communication
Qualifications
- Previous medical office, call center, or healthcare administrative experience preferred
- Strong communication and customer service skills
- Insurance verification experience preferred
- Ability to multitask in a fast-paced environment
- Strong organizational and problem-solving abilities
- Professional demeanor and appearance
- Experience with EMR systems preferred
- Knowledge of insurance verification and referrals is a plus
- Dependable, team-oriented, and eager to learn
Preferred Traits
We are looking for someone who:
- genuinely enjoys helping patients,
- communicates with empathy and professionalism,
- works well under pressure,
- and takes pride in creating a positive patient experience.
Healthcare experience is preferred, but attitude, work ethic, and willingness to grow are equally important.
Benefits
- Competitive compensation
- Health, vision and dental insurance
- 401(k) and 401(k) matching
- Exposure to advanced healthcare operations and patient care systems
- Paid time off and additional benefits available based on employment status
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
