Title: Weekend Concierge / Receptionist
Reports To: Business Office Director
Department: Administration
FLSA Status: Non-Exempt
Job Summary:
Weekend Concierge will be the face of Bowman Place at Olde Bedford to greet all visitors, residents and guests cordially and assist them. Will also assist residents with questions and needs. The concierge will fulfill the front desk responsibilities as directed by the Business Office Director. This position also assists with marketing responsibilities as directed by the Sales and Marketing Director. This position provides office support by implementing administrative systems, procedures, and policies, and monitoring administrative projects as directed by Business Office Director or Resident Enrichment Director or Executive Director. This position will always maintain confidentiality and will support the community.
Front Desk Responsibilities: Saturday & Sunday 8 am -3:30pm
· Greet all visitors in a friendly and professional manner
· Assist residents with their questions and needs
· Take maintenance work orders and pass along to Director or Maintenance
· Faxing, copying and filing
· Inventory and ordering of office supplies
· Update resident apartment and phone number list
· Collect rent and meal payments
· Complete inquiry sheets
· Maintain marketing brochures and updating them on a need basis
· Aware of daily census and status of residents in hospital or moving out
· Understanding the Emergency System and how to direct an emergency call
· Schedule hair and nail appointments for residents
· Maintain resident and guest books
· Create various forms and charts for different departments upon approval from Business Manager
· Copy daily flyers and distribute them to Residents apartments.
· Update communication Binder
· Record Package Log
· Make flyers for upcoming events
· Assist with, manage resident/guest sign-in and sign-out procedures with Accushield.
· COVID-19 Screenings, maintaining adequate screening logs
Marketing Responsibilities:
· Maintain marketing brochures and update them on a regular basis
· Complete inquiry sheets
Concierge/ Administrative Assistant / Executive Assistant pg.2
- With proper training: assist with/screen initial contact call ins when Director is unavailable (answer & ask questions, RSVP, send out brochures, gather contact information, schedule tours and follow up with Director)
- Hand off warm/hot leads to Director
- Support for events:
- Maintain RSVP list for all events
- Confirm attendance
- Help set up, check in, and provide support at events
OSHA Exposure Control:
Category 2: Tasks that involve no exposure to blood, body fluids, or tissues, however, due to the nature of this work, the performance of Category 1 tasks may be necessary.
Note:
All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
This job description does not constitute an employment agreement between the employer and the associate, and is subject to change by the employer as the needs of the business and requirement of the job change.
This Job Is:
- Open to applicants under 18 years old, provided it is legally allowed for the job and location
- Open to applicants who do not have a high school diploma/GED
- A job for which all ages, including older job seekers, are encouraged to apply
- Open to applicants who do not have a college diploma
Work Remotely
Job Type: Part-time
Pay: Up to $17.00 per hour
Benefits:
- Employee assistance program
- Paid time off
Education:
- High school or equivalent (Preferred)
Experience:
- Microsoft Office: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
- Microsoft Excel: 1 year (Required)
Language:
Shift availability:
Work Location: In person
