Water's Edge Resort and Spa is seeking a hospitality enthusiast to join our food & beverage team. As Restaurant Manager, you will be a leader in all aspects of the business. You will deliver a high-quality menu and motivate the staff to provide excellent customer service, ensure efficient restaurant operations, as well as maintain high production, productivity, quality, and customer-service standards.
To be successful in this role, you’ll need management skills and experience in both front and back of the house. You will oversee the dining room, check-in with customers and balance seating capacity. As a manager you will lead by example and uplift the staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.
- Coordinate Daily Front of the House and Back of the House restaurant operations and maintain high standards of service.
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Deliver superior service and maximize every customer satisfaction to create memorable dining experiences.
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Respond efficiently and accurately to customer complaints
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Regularly review product quality
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Organize and supervise shifts
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Appraise staff performance and provide feedback to improve productivity
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Estimate future needs for goods: China, glass and silverware
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Oversee beverage and nonfood inventory management and ensure operational efficiency.
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Ensure compliance with sanitation and safety regulations
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Manage restaurant’s good image and suggest ways to improve it
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Control operational costs and identify measures to cut waste
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Recommend ways to reach a broader audience (e.g., discounts and social media ads)
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Hire, train and mentor new and current employees on proper customer service practices
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Implement policies and protocols that will maintain future restaurant operations
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2 years of work experience as a Restaurant Manager, Restaurant General Manager, or similar
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Strong beverage management experience is required, including bar operations, liquor inventory, beverage cost control, ordering, and responsible alcohol service
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Exceptional training skills for quality service
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Impeccable customer service skills
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Familiarity with restaurant software Open Table and Toast
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Strong leadership and motivational skills
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Ability to work early mornings and late nights, weekdays, weekends and holidays
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Ability to stand for long periods of time
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Ability to lift, push, pull and carry 25lbs.
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Hospitality management degree is a plus
Benefits offered include:
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Medical, Dental, Vision and Group Life Insurance
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401(K) with employer contribution eligibility after one year of full-time employment
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Paid Time Off and Paid Holidays
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Employee Meals
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Employee Discount
