ABOUT PAK-TEC:
Family-owned and operated for nearly 50 years, Pak-Tec is a sales and service distributor of product identification systems and end-of-line packaging solutions. We support manufacturers across a wide range of industries, including food and beverage, pharmaceuticals, consumer goods, personal care products, building materials, and industrial manufacturing. Our success is built on technical expertise, responsive customer support, and a commitment to helping our customers improve productivity, quality, and efficiency.
See more at www.Pak-Tec.com
Position Title: Technical Service Coordinator
JOB SUMMARY:
Pak-Tec is seeking a Technical Service Coordinator to join our Operations team and provide critical administrative support to the Technical Service Department. This role works closely with customers, technicians, vendors, and internal departments to help ensure service operations run efficiently.
Responsibilities include reviewing service reports, processing invoices, managing warranty claims and RMAs, administering service contracts, supporting service software systems, and assisting with reporting and compliance requirements. The successful candidate is organized, detail-oriented, customer-focused, and committed to delivering a positive customer experience.
DUTIES & RESPONSIBILITIES:
Service Administration & Billing
- Review service reports for accuracy, completeness, and proper documentation prior to invoicing.
- Process service-related invoices accurately and in a timely manner.
- Assist with basic service quotations, work orders, sales orders, purchase orders.
- Investigate and resolve service-related billing discrepancies and assist with past-due collections as needed.
- Conduct post-service follow-up with customers to ensure satisfaction.
- Assist the Technical Service team with day-to-day administrative and operational activities, including resolving scheduling, documentation, and service-related issues.
RMA & Warranty Administration
- Manage all Return Material Authorization (RMA) activities for customer returns, vendor depot repairs, and warranty claims accurately and within a timely manner.
- Maintain accurate records for warranties, approvals, credits, and replacements.
Service Contract Administration
- Manage service contract records, billing, renewals, and upcoming contract expirations.
- Ensure all work is properly documented against contract requirements.
Inventory & Parts Support
- Assist the technical department with inventory control, cycle counts, and inventory management of service parts and consumables.
- Support the receiving, transfer, tracking, and stocking of service-related inventory.
Service Systems & Reporting
- Support administration of the Field Service Management (FSM) and ERP software systems, including user support and maintenance of service records.
- Run reports and track KPIs to support the Technical Service department and improve system utilization.
General Administrative Support
- Provide backup support for customer service, administrative, and other operational functions as needed.
- Maintain the company's Safety Data Sheet (SDS) repository. Respond to customer requests for SDS and compliance documentation.
SKILLS & QUALIFICATIONS:
- Associate degree or equivalent experience preferred.
- 3+ years of experience in service administration, customer service, operations support, or a related field.
- Experience with ERP, CRM, field service, or other business software systems.
- Strong computer skills, particularly Microsoft Excel and Outlook.
- Basic aptitude or understanding of industrial equipment preferred.
- Experience supporting field service or technical operations teams is a plus.
COMPETENCIES:
- Organization & Planning – Effectively prioritizes work, manages multiple responsibilities, and maintains organized workflows.
- Customer Service – Responds professionally to customer needs and is committed to customer satisfaction.
- Judgment & Decision Making – Identifies discrepancies, asks appropriate questions, and escalates issues when necessary.
- Communication – Communicates clearly and professionally with customers, technicians, vendors, and internal teams.
- Adaptability – Adjusts effectively to changing priorities, schedules, and business needs.
- Teamwork – Works collaboratively across departments to support organizational goal
DISCLAIMER:
This job description is intended to describe the general nature and responsibilities of the position and is not an exhaustive list of duties or requirements. Management reserves the right to modify or assign additional responsibilities as needed. Reasonable accommodation may be made to enable qualified individuals to perform the essential functions of the position.
Employment Type Full-Time
Compensation: Salary with Benefits
Required Travel None
Schedule: 8:00-5:00
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- Vision Insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
