Atlantic Spine Center, a leader in minimally invasive and endoscopic spine surgery, is seeking an experienced Surgery Patient Advocacy Manager to lead our growing Surgery Patient Advocacy Team.
This is a hands-on leadership position responsible for overseeing the patient journey from pre-surgical evaluation through recommended surgery, while managing Patient Advocates and Surgical Coordinators using our MD360 task-management and KPI platform.
Responsibilities
- Lead and supervise Pre-Surgical Patient Advocates and Surgical Coordinators, balancing workloads and reassigning tasks as needed
- Oversee patient follow-up for MRI, EMG, physical therapy, injections, reassessment, and recommended surgery
- Ensure every assigned patient task has a clear status, next action, owner, and target completion date
- Monitor MD360 dashboards for overdue, stalled, unassigned, and high-priority cases — including patients with surgery recommended, or authorization approved, but not yet scheduled
- Ensure follow-up protocols are completed for hard-to-reach patients
- Escalate clinical questions to the appropriate physician or clinical team
- Identify and resolve insurance authorization, scheduling, clearance, and patient-coordination barriers
- Review individual and team KPIs, coach staff to improve performance, conduct task and documentation quality audits, and approve performance-based incentive reports
- Work with leadership and the MD360 development team to improve workflows, automation, AI-agent utilization, and reporting
- Identify recurring causes of patient drop-off and develop process improvements
- Maintain high standards of patient service, professionalism, privacy, and compliance
Qualifications
We are looking for an experienced healthcare operations professional with strong leadership and patient-coordination skills.
Preferred qualifications include:
- 5+ years of healthcare experience
- 3+ years of surgical coordination or surgical patient management experience
- 2+ years of supervisory, team-lead, or management experience
- Experience in spine surgery, neurosurgery, orthopedic surgery, interventional pain management, or another high-volume surgical specialty strongly preferred
- Strong understanding of surgical scheduling, insurance authorization, medical clearance, diagnostic testing, and patient follow-up
- Experience working with EHR, CRM, task-management, or patient-tracking systems
- Demonstrated ability to manage a large patient pipeline and prioritize time-sensitive cases
- Strong analytical skills and comfort working with KPIs and performance dashboards
- Excellent patient communication and service-recovery skills
- Strong leadership, coaching, accountability, and problem-solving skills
- Bachelor’s degree preferred but not required for candidates with substantial relevant experience
- Clinical license is not required
Technology & AI
Atlantic Spine Center is developing advanced patient-management technology through MD360.
The manager will work in an environment where human advocates, AI agents, structured patient tasks, automated follow-up, and KPI reporting work together.
Candidates should be comfortable using technology to manage teams and improve patient follow-up. Experience implementing new healthcare technology or workflows is a plus.
Performance Expectations
This position will be evaluated primarily through MD360 task-based team KPIs, including:
- Team Task Resolution Rate
- On-Time Task Management
- Overdue Task Control
- Known Patient Status and Next Action
- Manager Escalation Task Completion
- Documentation and Data Quality
The manager is responsible for ensuring that patients receive appropriate follow-up and that the team maintains a well-managed patient pipeline.
The manager is not evaluated based on influencing clinical decisions or encouraging patients to undergo surgery.
Compensation
Target base salary: $90,000–$110,000 annually, depending on experience and qualifications.
In addition, the position is eligible for a performance-based management incentive, with approximately:
$1,250/month target bonus and up to $2,000/month for exceptional team performance.
Benefits and other compensation can be described based on Atlantic Spine Center’s applicable benefit package.
Who Will Succeed in This Role
The ideal candidate is someone who can look at a large patient pipeline and quickly identify:
- Who needs attention today?
- Which patients are falling behind?
- Why is the patient stuck?
- Which team member needs assistance?
- What needs to happen next?
This person should be equally comfortable leading employees, helping patients, analyzing performance data, and improving operational processes.
About Atlantic Spine Center
Atlantic Spine Center is recognized for expertise in advanced minimally invasive and endoscopic spine surgery. We are building a patient-centered, technology-enabled approach to spine care designed to improve communication, continuity, operational efficiency, and the overall patient experience.
Pay: $90,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
