Job Title: Director of Spa & Wellness
Department: Spa
Reports To: General Manager
Status: Full-Time, Year-round
Pay: $150,000 - $165,000 Annually
Benefits: Health/Dental/Vision/Life/Pet/401K with Match/Vacation/PTO
Location: Gurney’s Resorts & Seawater Spa, Montauk, NY
About Us:
Gurney’s Resorts & Seawater Spa is a premier luxury destination offering unparalleled oceanfront experiences in Montauk. Our mission is to create a unique, effortlessly elegant experience for our guests.
Job Summary:
The Director of Spa & Wellness is responsible for overseeing all aspects of the Seawater Spa, wellness programs at Gurney's Montauk. This role involves managing all spa operations, developing wellness initiatives, and ensuring exceptional guest experiences. The ideal candidate will have a passion for wellness, a strong background in luxury service, spa management and excellent leadership skills.
Key Responsibilities:
- Oversee the daily operations of the Seawater Spa, including spa services and wellness programs.
- Develop and implement strategies to enhance guest experience, drive revenue, and increase the profitability of the spa and retail shop.
- Lead and inspire a team of therapists, estheticians, retail attendants, and support staff to maintain high service standards and guest satisfaction.
- Collaborate with the marketing team to promote spa services, wellness retreats and special events.
- Manage scheduling, training, and development of spa staff and retail staff to ensure a knowledgeable and motivated team.
- Establish and maintain vendor relationships for spa vendors and product lines, negotiating favorable terms and ensuring timely supply.
- Ensure compliance with health, safety, and sanitation regulations across all spa areas.
- Analyze financial performance, including budgeting, forecasting, and controlling costs, to meet business objectives.
- Keep up-to-date with the latest trends in wellness, fashion, beauty, and spa treatments, and introduce new services or products as appropriate.
- Collaborate with the engineering team to promptly address and resolve maintenance issues within the spa and retail spaces.
- Oversees lifeguard operations for both indoor pool and oceanfront areas, ensuring guest safety and adherence to safety protocols.
Qualifications:
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
- 5+ years of experience in spa and wellness management, with at least 2 years in a leadership role within a luxury setting.
- Strong understanding of spa services, wellness trends, and retail management, including merchandising and inventory management.
- General knowledge of spa facilities, including seawater pool, fitness center, cold plunge, and sauna.
- Excellent leadership, communication, and organizational skills.
- Proven financial acumen with experience in budgeting, forecasting, and revenue management.
Physical Requirements:
- Ability to stand and walk for extended periods (up to 8 hours or more).
- Frequent walking throughout the spa, fitness areas, and resort property.
- Ability to lift, carry, and move items up to 25 pounds.
- Occasional assistance with moving spa equipment or furniture as needed.
- Frequent use of hands and arms for typing, writing, and handling spa equipment or supplies.
- Ability to read reports, monitor spa equipment, and assess facility cleanliness.
- Clear verbal communication with staff and guests, including active listening.
- Work in a climate-controlled spa environment with occasional exposure to heat, humidity (saunas, steam rooms), and various spa scents (essential oils, aromatherapy).
- Ability to work flexible hours, including weekends, holidays, and evenings as required.
- Ability to remain calm and composed in high-pressure situations while managing staff and guest concerns.
Pay Range and Compensation Package:
- Comprehensive health, dental, and vision insurance for full-time, year-round employees.
- Paid time off.
- Employee discounts on accommodations, dining, and spa services.
- Opportunities for professional development and career growth.
