Position Summary
The Provider Relations Support Specialist is responsible for delivering high-quality support and customer service to providers. In partnership with the Provider Relations Manager, Clinical Director, and other leaders, this role monitors provider performance metrics, conducts regular check-ins, and identifies opportunities for improvement.
This position supports provider success through training, schedule management, and cross-department collaboration. The ideal candidate demonstrates strong critical thinking, effective and compassionate communication, and professionalism when working with both internal and external stakeholders.
Position Responsibilities
1. Provider Performance & Metrics
- Monitor provider lead and lag measures in collaboration with leadership.
- Conduct regular meetings to review and communicate performance metrics.
- Identify trends, gaps, and opportunities for improvement.
- Communicate changes in provider status to appropriate teams.
2. Provider Support & Issue Resolution
- Provide day-to-day support including scheduling, EHR, and access issues.
- Collaborate with billing, scheduling, and other departments to resolve concerns.
- Ensure timely resolution of support requests and escalate as needed.
3. Training & Development
- Provide training on systems, workflows, and best practices.
- Identify knowledge gaps and deliver additional training as needed.
- Support providers through coaching and follow-up.
4. Scheduling & Operational Support
- Manage provider schedules to optimize access and performance.
- Assist with site setup, access, and operational needs.
- Ensure scheduling aligns with organizational goals.
5. Collaboration & Communication
- Partner with leadership to support departmental and organizational goals.
- Maintain clear, professional, and compassionate communication.
- Follow established communication and escalation protocols.
6. Other Duties
- Perform additional related duties as assigned to support the Provider Relations Department.
Qualifications
Education
Bachelor’s degree preferred in healthcare or business-related field. High School diploma required.
Experience
Experience working in mental healthcare required. 1-2 years’ experience developing, organizing, implementing, and managing programs and services.
Skills & Abilities
Demonstrate ability: (a) in exceptional communication and collaboration skills; (b) to interact professionally, compassionately, and effectively with a variety of internal and external customers; (c) to assess, adapt, and calmly respond to changing environment; (d) to make independent decisions consistent with current policies, procedures, and ethical standards; (e) in project management skills (developing and implementing projects from start up to completion with excellence); (f) to create performance metrics and interpret complex data; (g) to be flexible with a passion for continuous growth and learning; (h) to utilize computer and software systems; advanced in Microsoft platforms; (i) in attention to detail with the ability to see the larger picture and vision for the organization.
Pay: $20.00 - $21.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
- Work from home
Work Location: Hybrid remote in Bel Air, MD 21014
