Ultimate Dental Lab
New Customer Onboarding & Retention Representative
New Hyde Park, NY · Full-Time, In-Office · $52,000 base salary
This is not a call-center seat. This is your chance to build a book of dental-practice accounts that pays you every single month — for as long as those clients keep sending us cases. The more you retain and grow, the more you earn, with no ceiling. Do it well, and you'll build and lead a team beneath you.
The Opportunity
Ultimate Dental Lab is a full-service, fully digital dental laboratory in New Hyde Park, NY, serving dental practices in all 50 states. Our outbound team signs new practices every week — your job is to make sure they stick, thrive, and grow into long-term partners.
When a new practice comes on board, you own the most important stage of the relationship: onboarding them, getting their first cases flowing smoothly, and turning a brand-new account into a loyal, growing client. Every account you onboard and keep active becomes part of your book — and you earn a percentage of everything it bills, every week, for as long as it stays with us and you're on the team.
What You'll Actually Do Day to Day
- Onboard newly signed dental practices and personally guide them through their first cases with us
- Proactively call and follow up with new clients to confirm satisfaction and drive early engagement
- Spot early signs of a client cooling off — and solve the problem before it costs us the account
- Coordinate closely with our lab, production, and outbound teams to keep everything moving
- Keep clean, detailed records of every client interaction in HubSpot
- Handle roughly 10–30 new accounts per month, splitting your day about 50/50 between phone and email/coordination
Tools you'll live in: HubSpot (CRM & pipeline), iCoreConnect, Dialpad (phone), and Magic Touch.
What Success Looks Like in Your First 90 Days
- 100% of newly signed practices onboarded within their first week
- Every new account has confirmed satisfaction on their first case
- Early-stage churn driven down — the practices you onboard stay and keep sending cases
- A clean, documented handoff-and-retention process running smoothly in HubSpot
Compensation — Full Transparency
We believe in showing you exactly how you get paid, so here it is with no fine print:
- Base pay: $25/hour (approximately $52,000/year) for a full-time 40-hour week
- Paid time off (PTO)
- 5 paid company holidays
- Performance-based bonus opportunities
Note: We do not currently offer health insurance or 401(k).
Where This Role Goes
This is a ground-floor opportunity at a growing company. The goal for the right person isn't to stay a one-person operation — it's to build and lead a team that retains and grows these accounts alongside you. As we grow, you grow: into a team lead who owns an expanding book and the people who service it. In a small company, the ceiling is set by your drive, not by an org chart.
Who Thrives Here (and Who Won't)
You'll do well here if you're:
- Driven — you're motivated by the direct link between your effort and your paycheck
- A learner — you're hungry to understand our clients, our products, and how to grow an account
- Not shy — you speak up, ask sharp questions, and aren't afraid to raise a hand when something's off
- Organized and reliable — you follow up, you follow through, and nothing slips through the cracks
This is a fast-moving, small-team environment with direct access to ownership — you'll report directly to the owner. If you need a big-company structure, layers of management, or a fully-defined playbook handed to you, this won't be the right fit.
What You Need to Bring
Must-haves (these are genuine dealbreakers):
- Minimum 2 years of sales experience in any field
- Solid working knowledge of CRMs and sales pipelines — you know how to manage accounts, log activity, and move deals through stages
- Excellent phone and written communication skills
- Strong organization, attention to detail, and follow-through
Nice to have:
- Onboarding, customer success, or inside sales background
- Experience in dental, medical, or B2B services
The Details
- Schedule: Monday–Friday, 9:00 AM – 5:00 PM (no nights, no weekends)
- Location: Fully in-office at our New Hyde Park, NY lab
- Reports to: Company Owner
- Start date: Immediately — we're hiring ASAP
How to Apply
Apply directly through Indeed. If you're driven, coachable, and ready to build something you get paid on every week — we want to hear from you.
Ultimate Dental Lab is an equal opportunity employer.
Job Type: Full-time
Pay: From $52,000.00 per year
Benefits:
Experience:
- B2B sales: 2 years (Preferred)
Ability to Commute:
- New Hyde Park, NY 11042 (Preferred)
Work Location: In person
