Job description:
Our company has been around for over 75 years and is family owned, with a growing foothold in the Western United States. We value our employees and “hire to retire,” with team members working for our company for 10, 20, 30 and even 40 years! We run the business with clear goals and solid financials and have doubled in size over the last 5 years.
What is the job?
Our Parts Specialist supports customer part sales, internal service requests, repair jobs, warranty and warehousing activity. Additionally, our Service Parts Specialist ensures inventory control, confirmation of stock ordering and follows all administrative procedures during the sales process of wholesale and service parts requests.
Responsibilities
- Wholesale and service parts sales and activities
- Proactive responsiveness & follow up to customer service requests
- Managing staging activities for Parts & Sales inventory
- Inventory and track warranty parts returns and ensure proper handling requirements based on Kohler Warranty policy
- Participate in inventory control processes and perform cycle counts when assigned
- Perform receiving administrative duties for the parts department to ready for posting
- Work with the Inventory manager on system inventory maintenance, shipping and receiving functions, if needed
- Assist in performing yearly inventory assessment and reporting requirements
- Ensure parts warehouse stays clean and clear of debris
- Inventory stocking, facing, and organization
Qualifications
- Minimum 2 years wholesale parts selling experience
- Experience with a customer first culture focused on responsiveness, accountability and results
- Order taking experience via phone, email, electronic processes
- Knowledge of internal combustion engines, electrical theory, electrical components in an engine-based package, and process of parts selling to service-based customers
- Parts department operational knowledge and understanding of financial and inventory management terminology such as mark-up, margin, cycle counting, inventory, non-inventory, special orders, purchase order policies, and inventory receiving
- Basic knowledge of shipping and receiving processes
- Customer service skills and phone etiquette related to parts selling, research and problem solving in a fast-paced service environment
- Ability to solve practical problems and deal with a variety of variables
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Excellent Computer skills
This role requires a mix of time at a desk and moving around the warehouse and parts storage area. The employee is occasionally exposed to work near moving mechanical parts, work in high, precarious places on ladders, outdoor weather conditions and vibration, and a generally moderate noise. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
As a team member, you will enjoy a total compensation package that includes competitive pay and benefits.
§ Competitive Hourly Rate: Pay range for this role is $25-30/hr, dependent upon experience
§ Health & Wellness: medical, prescription drug, dental, vision, life, employee assistance program and pet insurance.
§ Work/Life Balance: generous paid time off and holiday schedule.
§ Financial Wellbeing: 401(k) savings plan, tuition reimbursement, employee discount programs, etc.
We are a drug free workplace; drug and alcohol testing will be conducted as part of the post-employment offer process.
Our Company is an equal employment opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, Veteran status or other status protected by law.
Pay: $25.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
Work Location: In person
