Company Overview
BP Environmental Services, LLC is a nationwide leader in customer service across various sectors including waste management, recycling, construction equipment rental, commercial cleaning, and technology services. Our commitment to providing cost-effective solutions combined with exceptional customer support enables businesses of all sizes to focus on growth.
Summary
We are seeking a motivated Account Executive to join our dynamic team at BP Environmental.
Key Responsibilities
Manage & Grow Existing Client Accounts:
- Serve as the primary point of contact for a portfolio of assigned customers across industries such as manufacturing, retail, QSR, property management, construction, and municipalities.
- Build strong, long-term relationships with key decision-makers by understanding each client’s operational needs, goals, and challenges.
Client Support & Service Management:
- Proactively manage day-to-day account activity, including service changes, issue resolution, and ongoing support.
- Coordinate internally with operations, vendors, and customer service teams to ensure service levels, pricing, and contract terms are met.
- Act as a trusted advisor by recommending improvements to service efficiency, sustainability, and cost control.
Account Reviews & Optimization:
- Conduct regular client check-ins, service reviews, and on-site evaluations to ensure solutions remain aligned with customer needs.
- Identify waste reduction, recycling improvements, and cost-saving opportunities.
- Ensure accuracy of service setup, billing, and invoicing.
Revenue Retention & Expansion:
- Drive account retention through proactive communication and issue prevention.
- Identify and execute upsell and cross-sell opportunities, including recycling programs, jobsite services, and wastewater solutions.
- Support contract renewals, scope expansions, and pricing adjustments in partnership with sales leadership.
Contract & Agreement Management:
- Manage existing service agreements, ensuring compliance with contract terms and SLAs.
- Lead renewal discussions and documentation, adjusting services as customer needs evolve.
- Partner with outside sales and leadership on complex renewals or expansion opportunities.
Reporting & CRM Management:
- Maintain accurate and up-to-date client records, service details, and activity notes in Microsoft Dynamics.
- Track account health, retention metrics, and expansion opportunities.
- Provide regular updates to sales and operations leadership on account status, risks, and growth opportunities.
Qualifications
Experience:
- 3–5+ years of experience in account management, customer success, or B2B client services.
- Experience in waste management, environmental services, logistics, or a related industry strongly preferred.
Skills:
- Strong relationship management and customer communication skills.
- Ability to problem-solve, manage service-related issues, and coordinate across teams.
- Experience identifying upsell and retention opportunities within existing accounts.
- Excellent organizational skills with the ability to manage multiple accounts and priorities.
- Proficiency in CRM software (Microsoft Dynamics preferred), Microsoft Office Suite, and virtual meeting tools.
- Working knowledge of waste, recycling, and environmental regulations is a plus.
Personal Attributes:
- Customer-focused mindset with a strong sense of ownership and accountability.
- Detail-oriented and process-driven, with a high standard for accuracy and follow-through.
- Calm, professional, and solutions-oriented—especially when addressing service challenges.
- Team-oriented collaborator who works effectively with sales, operations, and vendor partners in a fast-paced environment.
Salary - $55,000-$60,000, plus Commission
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Work Location: In person
