Our office is expanding, and we are looking to hire the right individual to join our outstanding customer service team who wants to grow with us! Consider joining a firm with a strong foundation. We've been in business for almost 40 years! Our Customer Service Representative will be responsible for providing exceptional customer service to our current staff, clients, and new prospects. Office or banking experience is a plus!!
Salary Range: $24.00 - $26.00 per hour
Hourly Base Salary Based on Experience
Paid Time Off (PTO)
Health Insurance
Life Insurance
Disability Insurance
Hands on Training
Tuition Reimbursement
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
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Possess an upbeat, positive and enthusiastic attitude.
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Proficiency to multi-task, follow-thru and follow-up.
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Great Customer Service Skills.
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Driven and goal-oriented individual.
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Ability to tactfully communicate with our clients and prospects.
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Immediately greet all customers, entering the office, in a friendly and helpful manner.
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Provide exceptional customer service.
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Answer incoming phone calls with a sense of urgency.
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Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
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Take payments and process customer policy change requests.
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Responds to all inquiries, within specified timeframe.
We are a family owned business who has served Massachusetts since 1989. The majority of our service agents have been with us for more than ten years, and we have worked with numerous families and businesses to protect what’s most important to them through communication and consistency. You will not only join our team. You will join our family, as relationships are what's most important.
