Inside Account Specialist / Customer Service
Kesseböhmer USA is an established European manufacturing subsidiary in Wilmington, NC. We have an immediate opening for an Inside Account Specialist. This position requires you to be involved in many different aspects of the daily operations. You must be flexible and willing to take on additional roles as needed.
Superior candidates will be flexible and able to face challenges as they occur. This candidate will have excellent communication skills, self-motivation, and proficiency in Microsoft Office – specifically Excel. Ideal candidates will have strong attention to detail, superior multi-tasking and organizational skills, and a positive attitude.
Duties: (including but not limited to)
- Ensure accurate and timely sales order entry into the ERP system and follow up with all departments involved until the order has been received by customer
- Respond to customer inquiries by telephone or email to provide technical product support
- Build and maintain excellent relations with customers
- Locate and review internal technical documents to support customer inquiries
- Maintain a strong knowledge of products/solutions
- Review weekly sales reports and provide summaries
- Invoicing/Credit Notes
- Provide backup support to other departments
- Support Sales Team by providing documents, reports, product and order information
Qualifications:
- Detail oriented
- 5+ years of administrative experience OR College Degree in lieu of experience
- Microsoft experience (especially Excel)
- Excellent written and verbal communication skills
- Good analytical skills
- Must be able to multitask and have good time management skills
- Able to work independently
- Ability to read and process technical documents
Compensation/Benefits:
- Full Time Exempt Position
- $45,000 per year plus bonus potential
- Health Coverage, including Vision and Dental
- 2 Weeks Vacation, 8 Paid Holidays, 5 Personal Days
- 401K with company match
Criminal background check and drug testing included in hiring process
Microsoft Excel Skill Assessment Test will be required.
**NO PHONE CALLS**
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- This position is based in the Wilmington, NC area and requires regular on-site attendance. Do you currently live within a reasonable commuting distance?
Ability to Commute:
- Wilmington, NC 28401 (Required)
Work Location: In person
