Overview
Join our dynamic team as a Collection Specialist and become a vital part of our financial operations! In this role, you will be responsible for managing accounts receivable, executing effective debt collection strategies, and ensuring compliance with industry regulations. Your proactive approach and excellent communication skills will help maintain positive client relationships while recovering outstanding balances. This position offers an exciting opportunity to develop your expertise in accounts receivables, financial analysis, and customer service within a fast-paced environment committed to integrity and professionalism.
Duties
- Manage collections accounts by contacting clients via phone, email, and written correspondence to secure payments and resolve outstanding balances.
- Negotiate debt repayment plans that align with consumer protection laws and industry standards, ensuring fair treatment for all parties.
- Analyze account data using Excel and accounting software to identify delinquent accounts, track payment histories, and prepare detailed reports.
- Handle accounts p`ayable processes related to accounts receivable and revenue cycle management, and account reconciliation.
- Maintain confidentiality of sensitive client information while adhering to financial regulatory compliance standards(FDCPA).
- Collaborate with internal teams on account analysis, dispute resolution, and documentation of collection activities.
- Utilize strong phone etiquette and customer service skills to communicate effectively with clients, providing clear explanations of their account status and payment options.
Experience
- Proven experience in credit card collections and loan repayment. Management, or related financial roles within accounts receivable industries.
- Strong knowledge of FDCPA and revenue cycle management processes.
- Demonstrated ability to negotiate debt collection while maintaining positive client relationships.
- Proficiency in Microsoft Office Suite (Excel, Word) along with experience using financial software for account analysis and data entry.
- Familiarity with consumer protection laws, financial concepts, and industry regulations governing debt collection practices.
- Excellent phone communication skills combined with professional phone etiquette for engaging with clients effectively.
- Ability to handle confidential information responsibly while working within compliance frameworks related to financial data.
Embrace this opportunity to develop your career in a vibrant environment dedicated to excellence in financial services! We’re looking for motivated individuals eager to make a difference through effective collections management and outstanding client communication.
Pay: $15.00 - $25.00 per hour
Benefits:
- Paid training
- Work from home
Work Location: In person
