Job Description:
Responsible for the daily integration of non-clinical support services at the unit level and ensuring that expected level of service is provided in a consistent and timely manner, as directed by Head Nurse. Monitors patients’ immediate physical environment for cleanliness, adequacy of supplies, and maintenance needs. Assesses, through direct interaction on a daily basis, the patient's current level of satisfaction with the non-clinical components of the hospital experience.
Job Responsibility:
- Greets patients and significant others upon arrival.
- Directs patients and visitors to the appropriate area. Acts as liaison between the Operating Room, PACU and significant others while patient is in the
- Operating Room or PACU: Gathers information about patient status.
- Provides reassurance to patient/visitors. Immediately communicates clinical concerns to clinical team member.
- Covers some responsibilities of the unit receptionist and/or nursing attendant, as needed.
- Coordinates patient visitor, ensuring patient's privacy.
- Accompanies individuals, as needed.
- Assists patients in accessing hospital services not directly available at the unit level.
- Attends and actively participates in the unit staff meetings.
Performs related duties as required.
Job Qualification:
- High School Diploma or equivalent, required.
- Minimum of one (1) year related work experience.
- Support service experience in a healthcare setting, preferred.
- Excellent verbal communication and interpersonal skills, required.
- Problem solving skills, required.
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
