Job DescriptionDescription / Position Overview Business Support Specialist, SeniorThe purpose of this position is to perform a wide variety of general technical support duties in support of an assigned division or program; and to provide general information and assistance to the public regarding City policies and procedures.
DISTINGUISHING CHARACTERISTICS: This is the advanced journey level class in the Business Support Specialist series. Positions at this level possess a specialized, technical, or functional expertise within the area of assignment and may exercise lead supervision over assigned lower-level staff. Employees are typically assigned significant responsibilities above the journey and intermediate journey level and often exercise independent judgment in the performance of all duties. This class is distinguished in that it performs the most complex work assigned to series or serves in a working supervisory capacity over lower-level staff.
Essential Functions:
50% - Performs a variety of general technical support duties in support of assigned department, division, or team. Documents standard operating procedures, serves customers, prepares reports, compiles data for analysis, coordinates activities, investigates and resolves problems and handles special projects as assigned.
25% - Performs duties in both group/team and individual contributor settings. Operates a personal computer for use of word processing, spreadsheet and database management and presentation applications. Performs the most complex data entry; enters and pulls information from a variety of systems and reviews reports for accuracy. May conduct regular audits of the data to ensure system integrity. Acts as a subject matter expert on assigned business process. Presents new ideas and processes and assists with leading the implementation team.
25% - Works under administrative supervision. Ensures detailed instructions, standard operating procedures and desk manuals are provided and followed and reports any deviation to immediate supervisor. Serves as intake for questions and issues in the department and is referred complex items. Identifies and reports quality concerns.
Note – Time spent on each essential function will vary based on operational needs and is only intended to be an approximation over the course of a full year. Regular and predictable attendance is an essential function in the performance of this job.
Relevant Background and Formal EducationDemonstrated skills, competencies, and knowledge required for this job are most often acquired through the following practical experience and level of academic education and training as suggested below.
Education: Equivalent to completion of the twelfth grade (high school diploma or GED).
Experience: Five years of full-time, professional experience in a related field.
Education and Experience Equivalency: One year of relevant work experience may be substituted for one year of required education (OR) one year of relevant academic coursework beyond the minimum requirement may be substituted for one year of required professional experience.
Certifications and Licenses: Must possess or be able to acquire the following certifications and/or licenses required in accordance with standards established by departmental policy. At this time, there are no required certifications and/or licenses required.
Technical Skills: Intermediate Skills and Knowledge: Work requires intermediate skills and knowledge in approaches and systems, which support the design and implementation of major programs and/or processes organization wide. Independent judgment and decision-making abilities are necessary to apply technical skills effectively.
Specialized Computer Equipment and Software: Microsoft Office.
Additional Information
Supervision Exercised: This classification requires functioning as a lead worker performing essentially the same work as those directed, and includes overseeing work quality, training, instruction, and scheduling work. Work may require the occasional direction of helpers, assistants, seasonal employees, interns or temporary employees.
Supervision Received: Receives Administrative Direction:This classification normally performs the duty assignments with broad parameters defined by general organizational requirements and accepted practices. End results determine effectiveness of job performance.Other Requirements Competencies Required:Human Collaboration Skills: Communications regarding interpretation of policies may be made after discussion of different points of view. Work may require providing advice to others outside direct reporting relationships on specific problems or general policies. Interactions with others outside the organization may be stressful, negative and require high levels of tact or persuasion to gain cooperation and acceptance of ideas.
Reading: Intermediate - Ability to read papers, periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study.
Math: Intermediate- Ability to deal with a system of real numbers; and practical application of fractions, percentages, ratios/proportions and measurement. Ordinarily such education is obtained in high school up to college. However, it may be obtained from experience and self-study.
Writing: Intermediate - Ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, grammar, using all parts of speech. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study.
Fiscal Responsibility: This classification oversees budget preparation and monitors fiscal expenditures. Reviews and approves expenditures of significant budgeted funds or does research and prepares recommendations for organization-wide budget expenditures.
Physical Demands: Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.
Machines, Tools, Equipment, and Work Aids: Computer, printer, copier, telephone, and standard office equipment.
- Environmental Conditions Frequency
- Primary Work Environment Office Environment
- Extreme Temperature Never
- Wetness and Humidity Never
- Respiratory Hazards Never
- Noise and Vibrations Never
- Physical Hazards Never
- Mechanical and/or Electrical
- Hazards Never
- Exposure to Communicable
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Pay: $24.10 - $27.84 per hour
Work Location: In person
