Assistant Manager – Neon Belly Coffee & Bakery
Full-Time | Austin, TX
At Neon Belly Coffee & Bakery, we're more than a coffee shop—we're a hospitality-driven neighborhood gathering place built on kindness, consistency, teamwork, and creating memorable experiences for every guest who walks through our doors.
We are seeking an experienced, hands-on Assistant Manager who leads by example, thrives in a fast-paced environment, and is passionate about coffee, hospitality, team development, and operational excellence. This position works closely with ownership and serves as a key leader in maintaining our culture, systems, and standards.
What We're Looking For
The ideal candidate is a strong leader with specialty coffee experience, excellent hospitality instincts, and a commitment to building a positive, low-drama workplace. You are organized, accountable, solution-oriented, and understand that great teams are built through communication, consistency, and mutual respect.
Key ResponsibilitiesLeadership & Team Development
- Lead, coach, and support a team of baristas and shift leaders
- Foster a culture of teamwork, accountability, positivity, and professionalism
- Help recruit, interview, onboard, and train new team members
- Conduct ongoing coaching and performance feedback
- Maintain strong alignment and communication with ownership and management
- Lead by example during busy shifts and support the team wherever needed
Hospitality & Guest Experience
- Deliver and model exceptional hospitality at all times
- Resolve guest concerns professionally and efficiently
- Ensure every guest receives a warm, welcoming, and memorable experience
- Uphold Neon Belly's service standards and brand values
Coffee & Cafe Operations
- Support all daily cafe operations, opening and closing procedures
- Maintain beverage quality standards and consistency
- Assist with barista training and coffee education
- Monitor speed of service and operational efficiency
- Ensure cleanliness, organization, and food safety standards throughout the cafe
Inventory, Ordering & Systems
- Manage inventory counts and maintain accurate PAR levels
- Place and receive orders from vendors
- Monitor product usage and minimize waste
- Track inventory trends and communicate supply needs proactively
- Utilize the TOAST POS system for reporting, troubleshooting, and operational management
- Support labor management, scheduling, and daily cash procedures
Qualifications
- Minimum 2 years of coffee shop, cafe, or hospitality management experience
- Previous leadership experience supervising teams in a fast-paced environment
- Strong coffee knowledge and hands-on barista experience required
- Experience using the TOAST POS platform required
- Knowledge of inventory management, ordering systems, and PAR levels
- Excellent hospitality and guest service skills
- Strong organizational and communication abilities
- Ability to multitask and remain calm under pressure
- Food Handler Certification (or ability to obtain)
- Reliable transportation and punctual attendance
What Makes Someone Successful Here
- Positive attitude and solutions-focused mindset
- Strong work ethic and personal accountability
- High emotional intelligence and professional communication
- Ability to build team unity and maintain a low-drama work environment
- Desire to grow with the business and contribute to its long-term success
- Alignment with ownership's vision and commitment to creating an exceptional workplace culture
Requirements
- Full-time availability, including weekends and holidays as needed
- Ability to stand, walk, lift, and work in a fast-paced cafe environment
- Professional references are required and will be contacted
Compensation & Benefits
- Competitive salary based on experience
- Employee discounts
- Growth opportunities within a locally owned and growing company
- Supportive ownership team committed to developing leaders
- Opportunity to help shape the future of one of Austin's most unique coffee and bakery concepts
If you're passionate about coffee, hospitality, leadership, and building an incredible team culture, we'd love to hear from you.
Apply with your resume, references, and a brief note telling us why you'd be a great fit for Neon Belly Coffee & Bakery. ☕️✨
Pay: $45,000.00 - $53,000.00 per year
Benefits:
- Employee discount
- Paid time off
- Paid training
Work Location: In person
