Overview
We are seeking an experienced and dependable Night Auditor to join our team. In this role, you will be responsible for overseeing front desk operations during overnight hours, reconciling daily financial transactions, preparing end-of-day reports, and ensuring a smooth transition for the morning staff. The ideal candidate has previous night audit or hotel front desk experience, strong attention to detail, and the ability to work independently with minimal supervision. You must be comfortable working overnight shifts and handling guest inquiries or issues that arise after hours. A background in accounting or hospitality is a plus. If you are a reliable self-starter who takes pride in accurate work and excellent guest service, we'd love to hear from you.
Duties
- Oversee overnight front desk operations, including check-ins, check-outs, and guest inquiries with a focus on excellent customer service.
- Conduct nightly audits of financial transactions using property management systems (PMS) such as OPERA to ensure accuracy and completeness.
- Verify daily revenue reports, update reservation records, and reconcile accounts to maintain precise financial documentation.
- Respond promptly to guest requests, resolve issues efficiently, and provide personalized guest services to enhance their stay.
- Monitor hotel security through CCTV surveillance, conduct safety inspections, and follow emergency procedures to ensure guest and staff safety.
- Prepare shift reports detailing operational activities, incidents, and any maintenance or safety concerns for management review.
- Communicate effectively via phone and in person with guests, staff, and emergency responders using proper phone etiquette and customer service problem-solving skills.
Skills
- Strong knowledge of hospitality management principles and hotel operations.
- Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively.
- Experience with hospitality reservation systems such as OPERA or other property management systems (PMS).
- Excellent customer service skills with a focus on guest relations and problem-solving.
- Familiarity with front desk procedures, hotel emergency protocols, and guest services standards.
- Ability to communicate clearly via phone communication channels while maintaining professional phone etiquette.
- Previous resort experience or hotel experience is preferred to handle various guest needs confidently.
- Knowledge of hotel safety procedures and property security measures to respond appropriately during emergencies.
Embark on a rewarding career where your energy fuels memorable guest experiences! We value dedicated professionals committed to excellence in hospitality management—apply now to become an integral part of our vibrant team!
Pay: $14.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
