WHAT THIS JOB ACTUALLY IS
Water damage is emergency work. A pipe bursts, a crew goes out, and a dozen small questions have to get answered before that job can be billed - what was actually done, how much drying is left, whether the adjuster approved the extra scope. The answers live with people who are out on jobsites all day.
Your job is to get those answers. By phone, by text, by catching someone at the shop before they leave. You will work from a daily list of open items, and your job is to make that list shorter. If you would rather call someone than email them and wait, you will do well here.
WHAT YOUR DAY LOOKS LIKE
Work the open-items list every morning: call crew leads and field managers, get the missing piece, put it in the file.
Chase adjusters for authorizations and approvals, and stay on them until you get an answer.
Follow up on unpaid balances with customers and carriers.
Keep the production schedule accurate: what is on site, what is finished, what is billed, what is paid.
Take after-hours emergency calls on a rotation and get the on-call crew moving.
Escalate to the owner when someone gets difficult. You will not be left out there alone.
WHAT WE NEED
Fluent Spanish and English. Most of our production crew speaks Spanish, so it is part of the job every day.
You are comfortable making 30+ outbound calls a day, and comfortable being the person who calls back a third time.
Experience in dispatch, scheduling, service coordination, or phone-based follow-up. HVAC, plumbing, electrical, towing, logistics, medical billing, or collections all count.
Good judgment about when to keep calling and when to bring in the owner.
Available for after-hours calls on a rotation.
On site in Winter Park, Monday through Friday.
NICE TO HAVE, NOT REQUIRED
Restoration or insurance claims background, Xactimate, QuickBooks, IICRC certification, Florida notary.
ABOUT US
We are a small, independently owned company. You will work directly with the owner. We use AI to handle the paperwork side - the estimates, the reports, the daily lists - so your day is spent on the part software cannot do: reaching people and getting decisions made.
TO APPLY
Tell us about a time you had to chase someone down to get an answer, and what it took.
SERVPRO of Winter Park is independently owned and operated.
Pay: $21.00 - $26.00 per hour
Work Location: In person
