Position Overview
We are looking for a driven, hospitality-focused Assistant Manager who is eager to grow into a future General Manager role with our team. This position is ideal for someone who thrives in fast-paced environments, enjoys developing people, and takes pride in delivering exceptional guest experiences.
As an Assistant Manager, you will work closely with store leadership to learn all aspects of operating a high-volume ice cream business, including team leadership, customer service, food safety, staffing, training, inventory, and operational performance. This role is designed as a leadership development position for candidates with the potential to eventually oversee an entire store operation.
What You’ll Do
- Lead shifts and support daily store operations
- Deliver exceptional hospitality and create a positive guest experience
- Coach, train, and motivate team members
- Assist with onboarding and team development
- Help manage labor, product quality, cleanliness, and operational standards
- Support inventory management, ordering, and waste control
- Ensure food safety and sanitation standards are consistently upheld
- Step into leadership during busy periods and problem-solve in real time
- Learn the operational and financial fundamentals needed to run a successful store
What We’re Looking For
- Strong work ethic and positive attitude
- Natural leadership ability with a team-first mindset
- Excellent communication and organizational skills
- Ability to stay calm and efficient in a fast-paced environment
- Willingness to learn all areas of the business
- Open availability, including mandatory evenings, weekends, and holidays
- Willingness to lead during the business’s highest-volume periods
- Flexibility to support operational needs as they arise
- At least 2 years prior restaurant, retail, or hospitality leadership experience required
- Desire to grow into a General Manager or multi-unit leadership role
Growth Opportunity
This is not just a shift leadership role — it is a development path into store leadership. High-performing Assistant Managers will receive hands-on training in operations, people development, and business management with the goal of preparing them to successfully run a Handel’s location in the future.
Physical Requirements
- Ability to stand for extended periods
- Ability to lift up to 40 pounds
- Ability to work in cold environments and fast-paced conditions
Why Join Us?
At , we believe great service should match the quality of the best ice cream in the world. We are building leaders who care deeply about hospitality, team culture, and operational excellence.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- Employee discount
- Paid training
Application Question(s):
- Are you able to work evening, weekend and holiday shifts as part of your regular schedule?
Experience:
- Restaurant management: 2 years (Preferred)
License/Certification:
- ServSafe Certification? (Preferred)
Work Location: In person
