ABOUT KONSTRUCT
Konstruct is a founder-led marketing and technology agency based in Atlanta. We build trusted brands, intuitive digital experiences, and measurable growth. We believe a strong digital presence should work as one connected system. Brand, website, search, content, advertising, reputation, and analytics are designed cohesively, data-driven, and continuously improved. Our primary focus is healthcare — an industry that demands credibility, privacy-conscious execution, and genuine attention to the patient journey. It shapes the standard we bring to every engagement.
Our work spans the full arc of a digital presence — from brand strategy and positioning to web, mobile, and UX development; from SEO, GEO, and AIO to paid media, content, and social; from reputation and retention to analytics, BI, and AI/ML and data science. And because so much of that work lives in healthcare, compliance isn't a line item — it's built into everything we deliver.
THE ROLE
Our clients are long-term partners, not accounts. Every healthcare practice we serve works with one person who knows its providers, its goals, its history, and its market — and who builds with them over years, not transactions.
This role is part-time by design, not by default. You'll carry a deliberately small portfolio of healthcare practices — enough to know every provider by name and every market by its own dynamics. The portfolio is capped and stays capped. We'd rather you go deep on a handful of relationships than spread thin across many.
You'll be the person each practice communicates with, the one who leads their Advocacy Board sessions, and the internal voice that keeps Konstruct's delivery teams pointed at what each practice actually needs this month.
WHAT YOU'LL DO
Build lasting practice relationships. Know each practice's priorities and its market inside and out; communicate proactively with physicians and practice managers, translate marketing performance into the language of practice operations, and build the kind of trust that turns clients into long-term partners and advocates.
Run onboarding. Drive our repeatable 6–8 week migration for each new practice — discovery, content collection (coordinating adequate staff time we need from each practice), template and copy review, compliance configuration sign-off, QA, launch, and listings switch-on. Onboardings are staggered deliberately so you're never running more than one at a time.
Lead monthly reviews and Advocacy Board sprints. Present each practice's KPI dashboard, walk through anonymized group benchmarks, and set next month's sprint priorities with the appointed provider(s) and practice manager — arriving with a point of view and recommendations grounded in the data, not just charts — then turn those decisions into briefs the delivery team can execute.
Manage bespoke hours and scope. Each practice carries a monthly hour allocation; you'll scope incoming requests, prioritize against the plan, and track utilization.
Coordinate internal delivery. Quarterback across developers, SEO/GEO, content, media production, reputation, PPC, and analytics so nothing falls between specialists and every commitment lands on time.
Guard quality and brand. Review client-facing deliverables against each practice's positioning brief before anything ships — UX, copy, landing pages, ad creative, review responses — traffic feedback to the right specialist, and loop in providers when clinical accuracy is on the line. Every practice should recognize itself in every output.
Uphold network governance. Some of our clients compete in overlapping markets, so the fairness rules are written down: territory mapping, geo-fenced campaigns, a brand-bid ban, and a strict data wall. You'll administer these evenhandedly so every member trusts that its market and its numbers are protected.
Keep it compliant. Work inside our HIPAA guardrails every day: confirm BAAs are in place before anything launches, keep PHI out of marketing and AI tools, route patient testimonials through practice-obtained HIPAA authorizations, and escalate anything that looks like a compliance question rather than guessing.
Grow the partnership. When a practice's goals outgrow its plan, say so; recommend added bespoke hours or new service lines because the data supports it, not because a quota does. And nurture the advocacy that brings new members into the network, because the happiest clients are the network's best growth engine.
Own renewals and transitions. Manage contract renewals and scope adjustments; when a client offboards, run a clean, professional handover that protects both the relationship and our reputation.
HOW YOU OPERATE
Deliberate with a fixed week. Twenty hours is a real constraint, and you treat it as one. You plan the month, protect the blocks that matter, and tell us early when something won't fit rather than quietly absorbing it.
Channel judgment. Most of these relationships live in writing, and your emails are clear, warm, and complete; but you have the instinct to know when a thread has run its course and a 30-minute call or a drive to the clinic will resolve what ten more messages won't.
Relationship instinct. You genuinely enjoy getting to know the people behind a practice — the physician who reads every word, the practice manager juggling forty things — and connecting personally comes naturally to you, not as a technique.
Obsessive attention to detail. You'll traffic feedback between practices and specialists and share accountability for everything that ships. A wrong provider name or an off-brand claim on a medical website is never a small thing.
Organized to a fault. Onboarding milestones, monthly review cycles, hour tracking, governance rules — you keep it all straight with systems, not memory.
Analytical storytelling. You read dashboards fluently, but more importantly, you turn them into a narrative and a decision: what's working, what we're changing, and why — and when the data says pivot, you say so.
Solutions-first ownership. You'd rather bring an answer than a status update. When something breaks, you own the fix and the communication around it. Mistakes happen; carelessness doesn't.
WHAT YOU'LL BRING
- 3+ years in client success, account management, or agency account services — ideally owning retention outcomes, not just relationships
- Healthcare experience, or another regulated industry, with working knowledge of how HIPAA touches marketing (PHI, BAAs, compliant analytics and tracking)
- Fluency across the marketing stack we deliver — you can read a local-SEO grid report, an analytics dashboard, and a PPC forecast, and explain each to a busy physician or practice manager in two minutes
- Project management muscle: comfortable running monthly review cycles alongside an active onboarding, with checklists, deadlines, and disciplined follow-through
- Exceptional written communication above all — most of these relationships live over email — paired with genuine presence in the room for reviews and Advocacy Board sessions with time-poor, detail-sensitive physicians
- Ability to visit practices across the region, including Gwinnett, Athens, and the north-metro corridor
NICE TO HAVE
- Women's health or medical-practice marketing experience
- Experience serving multi-location groups, MSOs, or network-style clients where members share infrastructure
- Hands-on familiarity with WordPress, Google Business Profile, review and reputation platforms, consent-management tooling, or email/SMS platforms
- Comfort using AI tools productively inside guardrails — everything client-facing gets human review, and nothing confidential goes into external AI tools
YOUR FIRST SIX MONTHS
You'll be trained directly by the founder. The path to full independence is six months, and it's structured.
Months 1–2 — Onboarding. You learn the practices, the platform, the governance rules, and the compliance guardrails. You shadow reviews and client communication, and you take ownership of correspondence with support.
Months 3–4 — Guided ownership. You run monthly reviews and Advocacy Board sessions yourself, with the founder in the room. You scope bespoke hours, brief the delivery team, and lead an onboarding end to end with a second set of eyes on the compliance and QA gates.
Months 5–6 — Full independence. The portfolio is yours. Reviews run without oversight, hours are scoped and tracked without surprises, and practice managers treat you as an extension of their own team. You escalate by judgment, not by requirement.
Beyond. Your portfolio renews, several clients are referenceable advocates, and the onboarding playbook is stronger because you improved it. You've started defining what the client success function looks like as the team grows.
COMPENSATION & DETAILS
- Schedule: Part-time, 20 hours per week
- Location: Hybrid, based in Atlanta, remote and practice visits as needed
- Working days: M-F
- Mileage: Reimbursed at the federal standard rate for practice visits
- PTO: Paid, accrued pro rata
- Reports to: Founder
Konstruct is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
To apply: send a CV/resume — and a short note about your best case study regarding a client relationship — to [email protected] with the subject line "Application for CS Manager."
Pay: $25.00 - $35.00 per hour
Benefits:
- Paid time off
- Work from home
Work Location: Hybrid remote in Atlanta, GA 30361
