It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!
When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!
Role:
The Director of Business Development is a professional customer service director who oversees the team of Professional business development liaisons. The Director develops, organizes, implements and monitors plans to achieve the companies’ admissions and growth objectives.
Qualifications:
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Bachelor’s degree in health or business or related area; may be substituted with sufficient relevant experience
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Minimum of six (6) years of related experience
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Minimum of two (2) years of management/supervisory experience
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Demonstrated skills and ability in: fiscal accountability, communication (written, verbal, persuasion, negotiation, and public speaking), interpersonal relations, customer service, problem solving, individual team motivation, planning and organizing, data analysis, conflict resolution and other leadership qualities
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Mobile Driver - Valid driver's license and automobile insurance per Company policy
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Readily available and able for local travel
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Able to manage physical and emotional demands of hospice work
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Ability to remain calm and problem solve in critical situations
Competencies:
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Satisfactorily complete competency requirements for this position.
Responsibilities of all employees:
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Represent the Company professionally at all times through care delivered and/or services provided to all clients.
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Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
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Comply with Company policies, procedures and standard practices.
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Observe the Company's health, safety and security practices.
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Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
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Use resources in a fiscally responsible manner.
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Promote the Company through participation in community and professional organizations.
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Participate proactively in improving performance at the organizational, departmental and individual levels.
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Improve own professional knowledge and skill level.
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Advance electronic media skills.
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Support Company research and educational activities.
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Share expertise with co-workers both formally and informally.
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Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.
Leadership Success Factors:
- Communication. Express thoughts and ideas clearly. Adapt communication style to fit audience.
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Initiative. Originate action to achieve goals.
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Management Identification. Identify with and accept the problems and responsibilities of management.
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Judgment. Make realistic decisions in consideration of organizational needs and resources.
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Planning, Organizing and Controlling. Establish course of action for self and/or others to accomplish a specific goal; plan proper assignments of personnel and appropriate allocation of resources. Take action monitor results.
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Leadership. Utilize appropriate interpersonal in guiding individuals toward task accomplishment.
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Work Standards. Set high goals and standards of performance. Compel others to perform.
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Tolerance for Stress. Maintain stability of performance under pressure and/or opposition.
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Innovation. Generate and/or recognize creative solutions in work related situations.
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Delegation. Allocate responsibilities effectively and appropriately.
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Staff Development. Develop skills and competencies of subordinates.
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Organizational Sensitivity. Perceive the impact and implications of decisions on the organization.
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Ethics. Model highest standards of conduct and ethical behavior; adopt a strong position against fraud and abuse.
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Regulatory Compliance. Comply with all regulations and advise staff of their own and the organization’s responsibilities; monitor compliance.
Job Responsibilities:
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Achieves admission goals and conversion rate goals, constructs strategies, directs implementation of plans to achieve goals, monitors and assesses results.
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Works with the Patient Access/Admissions department and Enrollment Center to ensure all appropriate patients are admitted in a timely fashion.
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Assists in developing growth strategies, new programs and collaterals for all service areas and maintains contacts with key referral sources to support long term business relationships.
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Works closely with the Sr. VP, Sales and Marketing in hiring and selecting department personnel.
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Provides feedback to the Sr. VP, Sales and Marketing to assist in developing, implementing and evaluating marketing plans to support affiliates’ patient access objectives.
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Collaborates with the Patient Access/Admissions, Clinical Leadership, and other Department heads to implement business plans.
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Acts as liaison between Organization, referring community and patient/families to resolve conflicts.
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Participates in budgetary planning, preparation and administration for the department.
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Evaluates cost and feasibility of department expenditures as per organizational policy and procedures.
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Performs other duties as assigned.
Compensation Pay Range:
$85,270.05 - $133,234.45
This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.
All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit https://info.flclearinghouse.com/.
