Sqooasha has provided education and human services since 2017. We are growing our Vocational Rehabilitation programs and our school-based tutoring program, and we are looking for a Program Manager to oversee operations across all of them.
The Program Manager will oversee operational execution across Sqooasha's Vocational Rehabilitation programs, including but not limited to Career Exploration (CE), Supported Education (SE), Job Development & Retention (JDR), Rehabilitation Instructional Services (RIS), and VR Tutoring, as well as our school-based tutoring program under the Arizona Department of Education's tutoring program, and our private tutoring services. This role also includes HR support functions such as onboarding coordination, staff compliance tracking, and document management.
The ideal candidate is expected to have experience in program management and coordination, and HR support, and is comfortable using various technology platforms to streamline operations. You will supervise the various programs and staff to ensure all services stay compliant with RSA/MSP authorization requirements and ADE STF requirements, and report directly to the Founder on performance, risk, and growth opportunities. You will also manage newly added staff as the program expands.
In addition to managing existing programs, the Program Manager is expected to actively grow Sqooasha's VR and school-based programs. This includes identifying new partnership opportunities, supporting the recruitment of new schools and referral sources, and helping expand existing programs to serve more clients. As Sqooasha adds new VR programs or service lines, they will fall under the Program Manager's scope. Note that some travel to neighboring AZ cities is required. Mileage reimbursement provided.
Performance Expectations
This role includes performance reviews at 90 days, 6 months, and annually. Reviews focus on VR program growth, operational efficiency, and compliance quality. Meeting performance expectations secures ongoing employment and growth opportunity.
Key Responsibilities
Program Management & Coordination
- Oversee operational execution across current and future VR programs and STF school-based tutoring, from strategy and pipeline management to daily scheduling, documentation, and session tracking
- Ensure every program stays within its specific RSA service specifications and ADE STF requirements
- Build and maintain a single operating rhythm across all programs with one set of trackers, one reporting cadence, and one quality bar
- Manage school partnership pipeline and relationships for the STF tutoring program; serve as primary point of contact for school administrators and site coordinators
- Coordinate tutor assignments, scheduling, and session tracking for school-based tutoring
- Track school program milestones, student progress data, and ADE reporting deadlines
- Oversee private tutoring operations, including client intake, tutor matching, scheduling, session tracking, and quality assurance
Program Growth & Expansion
- Actively identify and pursue new VR program opportunities, school partnerships, and referral sources to grow Sqooasha's service footprint
- Support the launch and growth of Sqooasha's private tutoring program, including marketing coordination, client acquisition, and building scalable operational systems for private pay services
- Support recruitment of new schools for the STF tutoring program and help expand existing school partnerships
- Assist in growing VR client caseloads across all programs through outreach, relationship building, and coordination with referral partners
- Identify opportunities to add new VR service lines or programs as demand grows, and help stand them up operationally
- Track and report on program growth metrics, including new partnerships, client counts, service hours, and revenue trends
Technology & Operations
- Use technology platforms to streamline documentation, authorization tracking, reporting-packet assembly, compliance monitoring, and staff scheduling across all programs
- Manage Sqooasha's internal workflow platform(s) for VR and school tutoring, including authorization tracking, session logs, and reporting deadlines
- Identify opportunities to improve efficiency through technology, keeping administrative work streamlined and freeing staff for direct client and student contact
HR Support
- Handle onboarding documentation and coordination for new staff and contractors
- Track staff compliance, including IVP fingerprint clearance status, DCS background check renewals, DIBS declarations, and handbook acknowledgments
- Approve payroll and timesheets for supervised staff and resolve discrepancies
- Maintain staff files, SOPs, templates, and shared resources used across programs
- Supervise support staff or delegate to support staff as needed
Staff Supervision
- Supervise part-time program staff and specialists (expected to grow with the VR program)
- Support recruiting, onboarding, and day-to-day coordination of program staff and subcontractors
- Monitor performance, flag issues early, and support corrective action
- Coordinate coverage and continuity when staff availability changes
Compliance, Documentation & Reporting
- Ensure written RSA Purchase Authorization is confirmed via the MSP before any service begins on any VR program, no exceptions
- Ensure Client Service Plans, Monthly Progress Reports, and Closure Reports are complete, accurate, and submitted as single-PDF Reporting Packets within required deadlines (15 calendar days after month-end; 30 days for closures)
- Maintain the Quality Management Plan across programs, including incident management, corrective action, complaints and grievances, and outcome monitoring
- Ensure STF school-based tutoring reporting aligns with ADE requirements and matches Sqooasha's internal records
- Track authorized service units vs. units used across all VR programs to avoid authorization lapses
- Provide weekly status updates to the Founder: progress, risks, staffing needs, and priorities
Client & Student Experience
- Ensure services remain within scope for each program (e.g., Supported Education is navigation and coaching, not tutoring; RIS is one-to-one instruction only)
- Confirm accessibility needs are identified early and services are paced and adapted for physical, cognitive, and sensory needs
- Coordinate interpreting services (ASL or foreign language) when needed
Required Qualifications
- Bachelor's degree required in Social Work, Rehabilitation Counseling, Special Education, Educational Leadership, Public Administration, Human Services, or a related field
- Master's degree strongly preferred in one of the above fields
- Minimum 3 to 5 years of progressively responsible experience in vocational rehabilitation, disability services, education program operations, or human services program management
- At least 1 to 2 years of experience directly supervising staff
- Demonstrated comfort with technology platforms and a genuine interest in using various tools to streamline operations
- Strong written and verbal communication; ability to produce clear, professional documentation under deadline
- High discretion and confidentiality; professional boundaries are non-negotiable
- Ability to manage multiple programs, deadlines, and stakeholders with minimal oversight
Preferred Qualifications
- Direct experience with RSA/MSP-authorized Vocational Rehabilitation service delivery
- Experience with Arizona Department of Education programs
- Experience using technology to streamline operational workflows
- Experience coordinating interpreters or accessibility supports
- HR experience or coursework (onboarding, compliance tracking, staff file management)
- Track record of growing programs, partnerships, or service lines
- Track record of improving team efficiency through process and technology
Background & Work Authorization Requirements
- Must obtain and maintain an Arizona IVP Fingerprint Clearance Card (A.R.S. § 15-512) prior to any contact with VR clients or students
- Willing to complete reference and background checks
- Valid Arizona driver's license and reliable transportation required
- Must be willing to travel to neighboring cities as needed for program and partnership meetings
Pay: $55,000.00 - $58,000.00 per year
Benefits:
Application Question(s):
- If offered this position, how soon can you start?
- The compensation for this role is $55,000 to $58,000/year. Does this align with your expectations?
- This role combines program management and coordination, and HR support. Describe your experience across these areas.
- Describe your experience growing programs, partnerships, or service lines.
- Do you have the AZ IVP Fingerprint Clearance Card or are you able to get one?
- Describe your experience supervising staff while also directly managing your own workload.
- Describe a time you used technology to streamline operations or improve efficiency.
Education:
Experience:
- management: 3 years (Required)
Location:
- Phoenix, AZ 85032 (Preferred)
Ability to Commute:
- Phoenix, AZ 85032 (Preferred)
Work Location: In person
