Position Responsibilities:
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Daily administration and support of Salesforce including but not limited to customization of objects, fields, record types, page layouts and validations
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Partner with product owners and other cross functional teams to align with the business needs
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Develop and create reports and dashboards for Directors and end users
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Create and maintain documentation on processes and policies
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Log and track identified system problems through resolution
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Passionate about solving hard problems using data-driven solutions
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Other projects or duties as assigned
Required Education and Experience
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Bachelor’s Degree in Computer Science, Management Information Systems or related discipline and 1 to 2 years of related IT experience or High School Diploma/General Education Degree (GED) and 3 plus years of specific experience
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Experience managing escalations from key stakeholders and business users.
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Experience with diagnosing and troubleshooting issues.
Preferred Education and Experience:
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Bachelor’s Degree
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Hands-on Salesforce Administration experience.
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Experience with CRM or Salesforce.
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Salesforce Administrator Certification.
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Excel experience.
