Responsibilities/Tasks:
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Contact patients daily to communicate patients Pathology results effectively and answer patients questions when needed.
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Effective/strong telephone skills.
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Ability to communicate with providers whether through emails or phone calls.
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Competent with the terminology needed to perform the job.
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Able to schedule appointments with multiple providers using Next Gen Practice Management.
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Good understanding using EMA Electronic Medical Records.
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Able to triage phone calls. Can help answer the patients concerns regarding their Pathology results.
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Able to activate the Portal for the patient so they may view their records or pathology results.
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Answer triage calls and task teams.
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Update pharmacy changes.
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Send medication refills when indicated.
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Ability to plan, organize and prioritize each day.
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Ability to work effectively as a team member with providers and other staff.
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Self -starter.
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Able to work with minimal supervision
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Able to reach weekly goals as a team.
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Motivation to succeed as a team.
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Create a culture of patient excellence and delivering customer service.
Qualifications
Education: Certification not required, but preferred (i.e., Certified Medical Assistant, Certified Dermatology Technician, etc.)
Experience: Minimum two years experience in a doctors office. Prior dermatology experience. EMA experience preferred.
Performance Requirements:
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Quality written and verbal communication skills.
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Professional in appearance and mannerisms.
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Understand dermatology terminology.
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Able to demonstrate compassion and caring in dealing with others, patients and coworkers alike.
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Able to prioritize tasks, understand the providers instructions, and know when to seek information or advice.
Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, postal machines, etc.
Work Environment: Position is in a well-lighted medical office environment. Occasional evening and weekend work.
Please note, any offer of employment is contingent upon successful completion of a pre-employment background check. A record with prior conviction is not an absolute bar to employment.
No phone calls or agencies, please.
