Client Service Coordinator
Castle Rock, CO | Monday–Friday | 7:00 AM – 3:30 PM
$25–$32/hour DOE | Full-Time (On-Site)
Help Keep Operations Moving Behind the Scenes
We’re growing — and looking for someone who thrives on organization, communication, and keeping moving pieces aligned.
This isn’t just an “administrative” position. The Client Service Coordinator plays a critical role in supporting our Service Department, customers, technicians, and leadership team to ensure projects, service calls, documentation, scheduling, and communication all stay on track.
If you enjoy fast-paced environments, problem-solving, customer interaction, and being the person that helps bring structure to organized chaos, this could be an incredible long-term opportunity for you.
You’ll work directly alongside leadership while gaining exposure to service operations, project coordination, customer support, scheduling, invoicing, and internal operations within a collaborative, team-oriented environment.
What You’ll Be Doing
Service Coordination & Customer Support
- Monitor incoming service emails and voicemails
- Coordinate customer requests and create service cases
- Generate sales orders for service calls and related work
- Confirm daily service appointments with customers
- Assist with scheduling technicians and coordinating service needs
- Communicate with customers, technicians, accounting, aftermarket, and internal departments
- Help keep jobs moving efficiently from start to finish
Documentation & Administrative Support
- Maintain accurate records and service documentation
- Prepare and organize technician job packets
- Enter technician time into internal tracking systems
- Gather information required for customer jobsite access and badge clearances
- Request and manage Certificates of Insurance (COIs)
- Maintain company licenses, registrations, and insurance records
- Ensure documentation stays organized, complete, and up to date
Invoicing & Project Closeout
- Invoice completed service calls and projects
- Submit billing documentation to customers
- Coordinate with Accounting regarding billing updates and job status
- Assist with technician part returns and project closeout support
- Communicate updates regarding unused or unnecessary parts
What We’re Looking For
The ideal person for this role is:
- Highly organized and detail-oriented
- Comfortable juggling multiple priorities throughout the day
- Professional and responsive with both customers and coworkers
- Adaptable when schedules or priorities shift unexpectedly
- Calm under pressure and solution-oriented
- Motivated to learn and grow long term
- Someone who values understanding existing processes before changing them
Experience That Helps
- Coordination, dispatching, administrative, customer service, or project support experience
- Experience working in construction, mechanical, service, manufacturing, or field-service environments is highly preferred
- Strong Microsoft Office & Excel skills
- Prior experience using Netsuite
- Excellent communication and follow-through
- Ability to learn internal systems quickly
- Team-oriented mindset with a willingness to jump in wherever needed
Why This Opportunity Stands Out
This is an evolving role with real long-term growth potential for the right individual.
We’re looking for someone who wants to become a valued part of the team — not just fill a seat. As you grow more confident with our operations, customers, and internal processes, responsibilities and opportunities within the company will continue expanding.
You’ll be joining a collaborative, hardworking environment where communication, reliability, teamwork, and customer support truly matter.
If you enjoy being the “glue” that helps keep a team organized and moving efficiently, we’d love to connect with you.
Pay: $25.00 - $32.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 2 years (Preferred)
- Project coordination: 1 year (Preferred)
Ability to Commute:
- Castle Rock, CO 80109 (Required)
Work Location: In person
