Type of Position: Permanent, Full-Time
Location: Reno, Nevada
Department: Operations
Position Summary
Freedom Air Services is seeking a highly motivated, relationship-driven Charter Sales Representative to join our growing charter sales team. This is a sales-focused position responsible for generating new charter business, cultivating long-term client relationships, and managing charter requests from initial inquiry through trip completion.
The ideal candidate is energetic, personable, highly organized, and thrives in a fast-paced environment where responsiveness, professionalism, and exceptional customer service are essential. Successful candidates are self-motivated professionals who enjoy developing new business, delivering outstanding client experiences, and building lasting customer relationships.
This position offers a competitive base salary plus performance-based commission, providing significant earning potential for individuals who consistently develop new business and grow existing accounts. As Freedom Air continues its nationwide expansion, this role offers outstanding opportunities for professional growth.
Primary Responsibilities
- Respond promptly and professionally to inbound charter inquiries.
- Generate new charter business through outbound prospecting, referrals, networking, and relationship development.
- Build and maintain long-term relationships with charter clients, aircraft owners, brokers, and industry partners.
- Prepare accurate and competitive charter quotes.
- Negotiate pricing while maximizing company profitability.
- Consistently meet or exceed individual sales goals and departmental objectives.
- Follow up on outstanding quotes and sales opportunities.
- Maintain regular communication with existing clients to encourage repeat business.
- Identify opportunities to cross-sell Freedom Air's aircraft management and aviation services.
- Represent Freedom Air professionally at trade shows, networking events, and industry functions.
Charter Operations & Client Experience
- Manage charter trips from initial inquiry through completion.
- Coordinate with Operations and Flight Coordinators to ensure flawless trip execution.
- Source qualified third-party aircraft when Freedom Air aircraft are unavailable.
- Ensure outsourced trips meet Freedom Air's safety, service, and profitability standards.
- Coordinate catering, hotels, ground transportation, rental vehicles, and other concierge services as requested.
- Monitor active trips and communicate schedule updates or changes to clients.
- Exercise sound judgment in resolving customer concerns and operational challenges.
- Conduct post-trip follow-up with clients to ensure complete satisfaction.
CRM & Administrative Responsibilities
- Maintain accurate customer records and sales activity within the company CRM.
- Track customer preferences, travel history, and follow-up opportunities.
- Prepare sales reports and pipeline updates.
- Monitor market pricing, competitor activity, and charter trends.
- Maintain a thorough understanding of Freedom Air's managed fleet and charter capabilities.
- Assist with marketing initiatives, customer outreach campaigns, and promotional events.
- Participate in regular sales meetings and contribute ideas for business development and process improvement.
Qualifications
Education & Experience
- Bachelor's degree preferred but not required.
- Previous experience in sales, business development, customer service, or account management required.
- Experience in private aviation, luxury travel, hospitality, or transportation industries is highly desirable.
- Aircraft charter sales or brokerage experience is a significant advantage.
Knowledge, Skills & Abilities
The successful candidate will possess:
- Strong passion for sales and relationship building.
- Outstanding customer service skills.
- Excellent verbal and written communication abilities.
- Professional phone presence and presentation skills.
- Strong negotiation and closing skills.
- Exceptional organizational and time management abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Self-motivation with the ability to work independently.
- High attention to detail and follow-through.
- Positive, energetic, and team-oriented attitude.
- Strong analytical and problem-solving abilities.
- Working knowledge of private aviation and charter operations is preferred.
- Experience using CRM software and Microsoft Office Suite.
- Ability to quickly learn aviation scheduling and charter management software.
- Willingness to occasionally work evenings, weekends, and holidays based on customer needs.
- Willingness to travel periodically for customer meetings, industry events, and company functions.
- Consistent punctuality, professionalism, and reliability.
Compensation
Freedom Air offers a competitive compensation package designed to reward high performers.
Compensation includes:
- Competitive base salary
- Performance-based commission on charter sales
Success in This Role
Successful Charter Sales Representatives consistently:
- Develop lasting relationships that generate repeat business and referrals.
- Respond quickly and professionally to every client inquiry.
- Produce accurate, competitive, and profitable charter quotes.
- Deliver an exceptional customer experience before, during, and after every trip.
- Work collaboratively with Operations, Flight Coordinators, Flight Crews, and Maintenance to ensure flawless execution.
- Continuously expand their aviation knowledge and industry relationships.
- Represent Freedom Air with professionalism, integrity, and a commitment to service excellence.
Why Freedom Air Services?
Freedom Air Services is one of the fastest-growing aircraft management and charter companies in the western United States. With a rapidly expanding managed fleet, in-house maintenance capabilities, a growing nationwide charter brokerage, and an entrepreneurial culture, Freedom Air offers employees the opportunity to build meaningful careers in private aviation.
We are committed to professionalism, safety, responsiveness, and delivering an exceptional client experience. If you are passionate about aviation, enjoy building relationships, and are driven to succeed in sales, we'd love to have you join our team.
Pay: $70,000.00 - $125,000.00 per year
Benefits:
Work Location: In person
