Job Duties and Responsibilities:
The Outreach and Enrollment Specialist plays a vital role in expanding the visibility and impact of the health center across all service areas. This individual will foster community relationships, promote clinic services, and implement outreach strategies that increase patient engagement, enrollment, and utilization of health services. This position supports strategic goals through onsite and mobile outreach efforts and works closely with internal teams to drive participation across all service lines, including primary care, dental, behavioral health, senior services, OB/GYN, and urgent care.
Essential Functions:
The functions performed by employees in this job family will vary by level or the area(s) to which assigned but may include (and not be limited to) the following. Employee must perform all duties and responsibilities in accordance with Via Care’s care standards.
Community Engagement & Representation:
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Attend, organize, and represent Via Care at community events, health fairs, and school or senior center functions.
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Present clinic services to a wide range of stakeholders, including schools, local businesses, nonprofits, faith-based groups, and housing authorities.
Outreach & Partnerships:
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Build and maintain partnerships with local organizations, agencies, and advocacy groups to generate referrals and collaborations.
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Identify new partnership opportunities to align community needs with clinic service lines.
Patient Growth & Service Line Support:
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Coordinate closely with enrollment, mobile units, and clinic operations to ensure smooth onboarding and care continuity.
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Reporting & Strategy: Track and report weekly outreach outcomes, including patient conversions, engagement rates, and partner activities, enrollment appointments
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Communication & Collateral: Ensure consistent messaging and branding across outreach efforts, distribute materials.
Travel & Coverage Area:
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This position will support outreach across all service areas of our sites throughout East Los Angeles. Travel is required.
Knowledge, Skills, and Abilities:
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Knowledge of the health and human services infrastructure, health insurance programs and public coverage options.
- Ability to effectively develop and nurture relationships with a diverse group of stakeholders.
- Ability to work independently and coordinate multiple tasks.
- Ability to enthusiastically communicate with potential enrollees.
- Strong computer skills with proficiencies in Outlook, Word, PowerPoint, Excel, internet-based applications, and the Microsoft operating system.
- Ability to manage time and meet deadlines.
- Excellent verbal and written communication skills.
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Ability to maintain accurate records and necessary paperwork.
- Ability to learn and apply training instruction.
- Ability to maintain strict standards of confidentiality regarding patient information.
- Ability to maintain a calm professional demeanor and make independent judgments.
- Two years’ experience working in a community social service or healthcare environment.
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Current HIV/STI Counseling Certificate preferred, as well as current training on family planning practices and methods.
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Covered CA Enrollment Assister Certification strongly preferred.
- Bi-Lingual in Spanish and English required.
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Must have excellent reading and comprehension skills.
- Must be able to work efficiently in a very fast-paced environment.
- Must adhere to the agency’s non-discrimination policies.
- Experience working with low-income and predominantly Latino populations. Experience working with ethnically and culturally diverse communities, and low-income populations. Ability to effectively interact with co-workers and patients with diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, lifestyles, and sexual orientations and treat individuals with respect and dignity.
Environmental/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The following lists physical demands an employee will perform on a regular basis: sitting, viewing a computer monitor, typing/keyboarding, reading, handwriting, talking, and hearing, walking, standing, talking on the phone, and driving (vehicle). Approximately 50% of time is spent sitting, while frequently required to walk, stand, and bend. Must be able to talk and hear well. Good vision is imperative.
The following lists physical demands an employee may perform on an occasional basis: lifting an average weight of 30 lbs., crouch/knee/stoop/crawl and reach with hands and arms.
Equal Opportunity Statement:
Via Care Community Health Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Via Care Community Health Center complies with applicable state and local laws governing non-discrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
In compliance with California Labor Code § 432.3, as amended effective January 1, 2026, this job posting includes the pay scale for the position. The pay scale represents a good‑faith estimate of the salary or hourly wage range the employer reasonably expects to pay for the position upon hire. Actual compensation within the posted range will depend on experience, skills, and internal equity.
