Description:
We are seeking an experienced, hands-on Food & Beverage Manager to join our leadership team at a high-volume union convention airport hotel in the Rosemont, market. This role is responsible for leading and executing daily banquet operations and restaurant outlet service, with a primary focus on PM shift operations.
The ideal candidate is a strong floor leader who thrives in a fast-paced environment, supports union team members effectively, and ensures flawless guest experiences across banquets and outlets.
Requirements:
Operations Leadership (PM Focus)
- Oversee and lead shift banquet operations and restaurant outlets, ensuring consistent service delivery.
- Maintain high visibility during peak periods—actively supporting the floor, expediting, troubleshooting, and guest recovery.
- Execute daily operational plans based on business levels, group/event needs, and staffing.
Banquet & Convention Execution
- Partner with Banquets, Culinary, Sales/Catering, and Conference Services to ensure seamless event execution.
- Conduct pre-shift meetings and event briefings to ensure team alignment on timing, set-ups, service standards, and special requests.
- Monitor banquet setups, service pacing, breakdowns, and adherence to BEOs.
Restaurant & Bar Oversight
- Manage service and guest experience in restaurant and lounge/bar outlets during PM operations.
- Ensure quality standards for food presentation, beverage service, speed of service, and cleanliness.
- Support upselling initiatives and promote guest engagement.
Team Leadership & Labor Management
- Lead and motivate union and non-union associates through hands-on coaching, clear communication, and service leadership.
- Support labor scheduling, staffing plans, and productivity controls aligned with union guidelines and business demands.
- Reinforce training, service standards, and accountability for performance.
Financial & Administrative
- Assist with inventory controls, beverage/food cost management, requisitions, and operational reporting.
- Ensure compliance with all cash handling, POS, comp/void procedures, and internal controls.
- Support implementation of cost-saving and revenue-driving initiatives.
Safety & Compliance
- Maintain compliance with local health codes, food safety, sanitation, and alcohol service regulations.
- Ensure safe work practices, cleanliness, and proper equipment use in all service areas.
Qualifications
- 2-3 years of progressive Food & Beverage leadership experience in a high-volume hotel environment, strongly preferred.
- Demonstrated experience managing banquets/convention events and restaurant outlets.
- Prior experience working in a union hotel environment strongly preferred.
- Strong knowledge of banquet execution, BEO management, service standards, and guest recovery.
- Proven ability to lead with a hands-on, floor-first leadership style.
- Ability to work a primarily PM schedule, including weekends and holidays.
- Strong communication skills, organization, and ability to manage multiple priorities.
Compensation & Benefits
- Competitive salary based on experience-65K-70K plus bonus potential
- Medical, dental, vision, and STD
- Ancillary Benefits
- 401(k) with company match
- Paid time off
- Hotel and travel discounts
