At DHL eCommerce, our people are our greatest asset. As a certified Great Place to Work, we are committed to creating an environment where employees can grow, innovate, and make a meaningful impact.
We are seeking a Manager, Functional Processes to lead high-priority business initiatives that support DHL eCommerce Americas' 2030 Ambition. This role is ideal for a project management and continuous improvement professional who can successfully manage projects from concept through implementation while driving operational excellence across the organization.
The successful candidate will serve as a key partner in delivering cross-functional initiatives, improving business processes, supporting transformation efforts, and ensuring sustainable execution of strategic priorities. This role combines PMO disciplines, process improvement expertise, and hands-on implementation responsibilities to help the business achieve measurable results.
- Lead and execute cross-functional projects and strategic initiatives that support business objectives and operational priorities.
- Drive continuous improvement efforts by identifying opportunities, developing solutions, and implementing sustainable process enhancements.
- Collaborate with business stakeholders to support transformation programs, including process improvements, digital adoption initiatives, and organizational change efforts.
- Maintain project governance and support the consistent execution of functional strategies, standards, and best practices.
- Analyze business challenges, evaluate performance data, and develop recommendations that improve efficiency and effectiveness.
- Provide operational and project leadership support during periods of transition, peak demand, or capability gaps to ensure business continuity.
- Partner with internal and external stakeholders to design, implement, and scale process improvements while driving adoption and long-term success.
- Champion a culture of continuous improvement, accountability, innovation, and operational excellence.
To be considered for this role, candidates must have:
- Bachelor's degree in Business Administration, Engineering, or a related field.
- Five (5) to six (6) years of project management experience leading business or operational initiatives.
- Demonstrated experience leading complex, cross-functional projects from planning through implementation.
- Experience driving process improvement, continuous improvement, operational excellence, or transformation initiatives.
- Strong analytical, stakeholder management, communication, and project leadership skills, including proficiency in Microsoft Excel, PowerPoint, and data visualization tools.
- First Choice, Six Sigma, Lean, or similar continuous improvement certification.
- PMP or other project management certification.
- Experience building business cases and using consultative problem-solving techniques to identify and prioritize improvement opportunities.
- Familiarity with Agile methodologies and project delivery practices.
- Experience supporting organizational change management and digital adoption initiatives.
- Competitive compensation and bonus opportunities.
- 401(k) with company match.
- Medical, dental, vision, and wellness benefits.
- Tuition reimbursement and professional development opportunities.
- Paid vacation, sick time, company holidays, and floating holidays.
- Paid parental leave.
- Employee Assistance Program and employee discount programs.
- Company-paid life insurance, short-term disability, and long-term disability coverage.
- Regular sitting, standing, and walking throughout the workday.
- Travel requirement of less than 10%.
- Position may require flexibility and mobility to support business needs and developmental assignments.
We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.
Equal Opportunity Employer - Veterans/Disability
