Job Summary
We are seeking an energetic and dedicated Front of the House Manager to lead our hospitality team with enthusiasm and professionalism. In this pivotal role, you will oversee daily operations of the front-of-house team, ensuring exceptional customer service, smooth shift management, and efficient restaurant flow. Your leadership will foster a welcoming environment, uphold food safety standards, and drive overall guest satisfaction. This position offers an exciting opportunity to manage a dynamic team within a fast-paced, casual dining setting while promoting a vibrant and positive atmosphere for both staff and guests.
Duties
- Supervise and coordinate front-of-house staff including servers, hosts, bartenders, and cashiers to deliver outstanding customer service.
- Oversee shift management, ensuring proper staffing levels, timely service, and adherence to operational procedures.
- Manage customer interactions to resolve issues promptly and ensure a positive dining experience.
- Implement staff training programs focused on food handling, POS system operation (Toast) , food safety, and hospitality standards.
- Control inventory levels for front-of-house supplies, including bar stock, utensils, and linens; conduct regular stock checks and manage ordering processes.
- Handle cash transactions accurately using POS systems; perform cash handling duties including balancing registers at shift end.
- Enforce health and safety regulations related to food safety management, sanitation standards, and alcohol service compliance.
- Assist in food preparation when necessary and coordinate with kitchen management to ensure timely delivery of orders.
- Conduct performance evaluations, interview prospective team members, and participate in staff training & development initiatives.
- Analyze profit and loss reports to identify opportunities for revenue growth and cost control within the front-of-house operations.
Experience
- Proven management experience in a fast food or quick service restaurant environment with a focus on front-of-house operations.
- Extensive background in food service management including supervising teams, managing hospitality teams, and overseeing food handling procedures.
- Experience with POS systems such as Toast; proficiency in cash handling and transaction processing.
- Demonstrated ability to lead staff training programs in customer service excellence, food safety standards, and operational procedures.
- Strong understanding of inventory control practices, budgeting, profit & loss analysis, and food production processes.
- Prior experience in casual dining or fine dining settings is highly desirable; banquet or catering experience is a plus.
- Excellent managerial communication skills with the ability to motivate teams and foster a collaborative work environment.
- Knowledge of hospitality management principles including shift management, kitchen coordination, and managing hospitality teams.
- Ability to handle multiple priorities efficiently while maintaining high standards of service quality.
Join us as our Front of the House Manager if you’re passionate about delivering memorable guest experiences through energetic leadership! We’re committed to supporting your growth with comprehensive training programs in food safety management, team development, and operational excellence—all within a vibrant hospitality setting that values your expertise!
Pay: $40,000.00 - $55,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
