The Retention Specialists serve as case managers providing retention services for program participants. Follow-up is a key component to the success of this position.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide retention services to program participants-services include informal counseling, mentoring support, assistance with supportive services as needed
- Develop and maintain an extensive list of local service providers with which to leverage free and/or reduced co services for program participants
- Maintain frequent contact with participants to ascertain program performance and special needs
- Give feedback on performance issues related to participants and actual retention solutions provided
- Manage retention ~porting, including obtaining necessary paperwork, pursuant to the contract reporting requirements
- Report retention and career development needs and information on participants to the BRC and WDT responsible for each student
- Perform other duties as assigned
QUALIFICATIONS Required
- Minimum Bachelor’s Degree in social work, social services, counseling or related field or a minimum of five years experience providing case management services to populations similar to TANF population.
- Working knowledge of workforce development
- Working knowledge~ of community resources and various benefits/entitlements to support low-wage workers and small/medium-sized employers
- Ability to manage and maintain the program database
- Excellent communication and customer service skills
- Ability to juggle multiple assignments and flexibility to work within a dynamic, fast-moving environment
- Proficient in Microsoft Word, Excel, Access and PowerPoint
- Willingness and ability to work as a member of a team
Preferred
- Experience in the private and public/non-profit sector is preferred
- Bilingual skills in English and Spanish (but not required)
For consideration please provide resume and cover letter.
Business Interface, LLC_ (BI)provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, BI complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities._
Job Type: Full-time
Job Type: Full-time
Pay: $38,000.00 - $40,000.00 per year
Work Location: In person
